Hotels near Antigua, Guatemala Cathedral, Antigua Guatemala

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.

We stayed there for 2 nights and had the amazing chance of being upgraded to a suite for one night at no extra cost. Amazing comfort, warm shower, devoted employees, clean rooms. Well equiped kitchen.

The place is very dated. I understand it is supposed to be an antique place, but the rooms are very run down. The curtains are very old, ragged, and dirty; the carpets appear very dirty, things were falling apart including the lamps next to the beds, the soap holder in the shower, and various other things. The common areas appear nice, but I did not partake on them. The property is very small and it very much feels like an old house. I hated the fact that I had to be knocking on the front door to let me in and out whenever we went out of the property. Guests are not given keys to the front door. The wifi is very slow and it stopped working at 9:30 PM. Also the there is no cable tv. Only streaming of your own subscriptions. (i.e. Netflix, Amazon Prime, etc.). Again, this is your own subscription. Definitely the place is very over priced for what you get. At best, it should cost half of the current rates. There are much better options to stay in Antigua than this property. The staff was attentive, but it does not make for the shortfalls of the place. Never again for me.

You feel at home immediately you enter reception and meet the welcoming staff. The grounds are lovely with a beutiful views of the Volcanoes from restaurant and garden. The rooms have been quirkily set out as streets of houses with a cobbled road (not great for wheeling a suitcase especially when you are right at the back!). Our room was in a small courtyard containing several others on two storeys, it comprised two double beds with ample space adn a large shower/loo area. A hairdryer was provided and water stations were plentiful outside. This unfortunately is where the cons kick in, our room was situated right at the far left of the complex and a busy noisy road ran alongside so during it was very noisy both day and night! Maybe ask for a room on the garden side of the complex which should be quieter! There is a nice pool and the open fronted restaurant has stunning views of Volcano Fuego - which was kindly puffing smoke during our visit! Breakfast was served to order, only 3 choices - We had Omlette - ham/cheese or cheese/spinach - served with mashed beans, tortilla and hot plantain - juice - tea -coffee. It was reasonable but service was very slow especially for tea refils. Overall a nice hotel, with pleasant staff but situated a good 25 minutes walk from the town centre which given the traffic noise is not much of a plus. Would we stay again ? - yes but we would request rooms next to the garden which I suspect were much quieter. Also meaning we didn't have to negotiate the cobbled street with our wheelie bags.