I did not experience staying at this hostal to stay overnight, but came into the hostel to use their travel agency services to buy my shuttle to the airport. The day prior some of the travel agency booths were closed and/or their shuttle times didn't mesh with my schedule. Anyway, turned out the 11am time slot had no availability so i just settled to just buyign my ticket from this hostel for a much earlier time, which i regret ( had to spend hours at the airport without ventiliation and ac). I had to use the bathroom and the front desk asked me to pay! I was stunned. So, i decided to just get my ticket and return to my lodge to use the bathroom. Then he asked me to wait 10 minutes so that he can get a confirmation from the driver as the 1st driver didn't respond (?). I was stunned that a customer who is giving you business is asked to pay to use the toilet. A bit tactless.