Hotel 4 U Saliya Garden

It was super easy to find out the hotel. While the road was a bit of more gravel, it was convenient for us to route into the hotel. The atmosphere was definitely calm. The scorching heat was never felt due ti the vast shade given by the trees. However, the hotel is far from its maintenance, especially in terms of gardening. The hotel has a great potential to be one of the best places to stay in Anuradhapura. The focus must be really based on the maintenance of the outer appearance of the hotel. The rooms were clean and we did not have any bad experience when it came to our comfort and the level of cleanliness we expected- worth the value since there were amenities which included a great, big swimming pool. It seems the management has invested greatly during the initiation but due to the COVID pandemice and the recession in 2022 had taken a great toll in them. We made a "Room Only" booking, hence we are unable to give a review on the food. The staff, especially Maduranga was really helpful and supportive. He is great in his communication and I certainly believe, if the management could invest and focus on the maintenance of the ambience of the hotel- it is indeed a great stay! Looking forward to visit the hotel in the belief that the right investments will be made by the management.

What an incredible stay. Extremely friendly and helpful personnel. Nice big rooms with all you need. Kids loved the pool. Really recommend for a relaxed stay!

Rooms Not properly cleaned and rooms are swarming with mosquitoes. Toilets are not properly cleaned or even flushed. Toilet paper rolls were not changed and we can see that they were soaked and dried again. When inquired about mosquitoes they gave us a mosquito swatter and mortin which is a liquid vaporizer which kills mosquitoes which is highly toxic to humans. Nearby activities Very remote location with no easy access to attractions Safety No safety measures. Property is not fenced. Has a water hole nearby which is the cause for mosquitoes. It also has a water motor nearby and probably the property is watered through this muddy water Walkability Not safe and no proper road Food and drinks Did not have any but the quality is questionable and has only one chef who has recently joined. No buffet as promised and offering convenient options for the staff Noteworthy details The receptionist is ignorant of everything and property is managed by Nifras who is very unprofessional. He made errors on our booking and when we left without staying because room conditions were inhabitable and unacceptable they did not refund our advance payment saying that as we used the toilets it is not refundable, which is a joke as we had to flush the toilets to get rid of all the junk inside.

I had the misfortune of reserving at Hotel 4 U Saliya Garden, and I must say it was an absolutely dreadful experience. It’s a shamed that I booked this hotel for my family. I have made an advance payment of Rs. 20,000 for my room reservation. However, after my children reviewed the guest comments on TripAdvisor regarding this hotel, particularly cleanliness and other relevant basic requirements and prior to our arrival I inform the hotel reception to consider these comments and address the highlighted shortcomings before our arrival. After long drive we checked into the room, and we encountered several issues: Room Issues 1. Room Odor: The room had a bad smell, making it unpleasant to stay in. 2. Shower Problems: Although hot water was available, it did not mix properly with normal water, making it very uncomfortable to have a shower. Dining Issues: 1. For dinner, we ordered seafood fried rice. However, it was served with fish bones mixed in, making it very difficult to eat. 2. For breakfast the next day, Sri Lankan food was served, including string hoppers and crab curry. Shockingly, the crab curry contained live ants. When we informed the service staff, they apologized and removed the curry. Swimming Pool: 1. The swimming pool was full of fallen tree leaves and was not cleaned, making it unfit for use. I reported all these issues to the hotel management, but the response was dismissive, and the manager provided irrelevant and unsatisfactory answers. We stayed at this hotel were overwhelmingly dissatisfied with its quality and services, finding it so poor that it does not even meet the basic standards expected of a 1-star hotel, despite being advertised online as a much higher 4-star property; essentially, the guests believe this hotel is significantly misrepresented in its advertised rating. The property is poorly maintained, and the room rates are extremely unreasonable, offering no value for money. I cannot recommend this hotel to anyone due to the sheer negligence in maintaining basic standards of hygiene and service.

We had a bad experience due to the lack of cleanliness in rooms.water pressure is too bad.balcony is full of dirt and not cleaned at all.mini bar’s door is full of mold.dust,dead bugs and cobwebs are everywhere.we got misled due to the wrong ratings saw in the internet. Less worth for price.l would not recommend the place at all. You can have a complaining and stressful vacation 🙄 They need more caring and cleaning before marketing the hotel.l have attached the pic of the minibar.

We arrived here and the initial impression was very poor. The entrance looks like a building site - if this was cleaned and sorted then the impression would be much better. The pool was large and the main positive for this place. The rooms were clean although there were no lamps, no tea or coffee and the room was very basic. For the same price we had much better stays in Sri Lanka. We ate here in the evening as this place is some way from the main areas and this was also poor. We had hoped this would be a redeeming feature. It was not, although to be fair the hotel had very few guests. This place has potential if the gardens and site was cleaned up and more effort made. There is rubbish and an array of broken carts, chairs etc hanging around. We were very disappointed here. We did find the staff friendly and helpful. I think this could be very good with some changes and a good clean up.

Terrible service. Badly managed hotel. Rooms are somewhat ok but Restuarent and outer area very unclean.Very unprofessional service. Some staff may be the owners don’t know how to behave and use their language in front of the guests. We were really embarrassed.