Courtyard Paris la Defense West - Colombes

Family visit successfully completed overall good hotel good location super breakfast

Great hotel, good customer service and best price.

We LOVED our stay at this hotel. I was with family and we booked 2 rooms adjoining. The hotel was clean, our rooms were clean, the staff was very nice, professional and we never experienced any problems at all. Breakfast was delicious with a large variety of fresh foods to choose from. They had an espresso/capuccino machine which made the best coffee. David and Soukaina at the front desk were so nice and answered any questions we had and offered suggestions in the local area and offered help with taking the metro to/from the hotel. The location is about 35-45 minutes from the city center and about 25 minute walk to the arch of La Defense, or a 7 minute tram ride. I would stay here again for sure.

Wonderful accommodating staff throughout the hotel. Spotless rooms and bathrooms with yummy toiletries, very good night’s sleep in comfortable beds.Special shout out to Karidjc, Hussein, special thanks to Ana and Soukaina for their precise attention and organisation.

The rooms were very nice and comfortable and the staff went beyond our expectations. The breakfast was delicious and I would like to give a special thanks to the chef and the staff at the breakfast area for their quality service. Thanks to all and see you soon!

What can you do to improve? First off, how about not lying to your customers? I had to cancel my trip to Paris and reservation at this hotel because I lost my job recently. Called Marriott customer service and was told that my booking was non-refundable. I told them that I had no idea about this, and they said they would contact the hotel directly to cancel my reservation and have my money refunded. After a week I heard nothing but crickets. I called customer service again and they said the hotel said that they didn’t have my contact information. That’s odd, because it was on my reservation confirmation. That was lie #1. Lie #2 came today when I called customer service again and was told that the hotel told them that they tried to contact me but I didn’t respond. Really?!? I want my money back so believe you me I would have responded if they contacted me. Long story short, I’m filing a complaint with Marriott Corporate, disputing the charge on my credit card, and finally NEVER STAYING AT A MARRIOTT OWNED PROPERTY AGAIN!!! I am a Hilton Honors member and I should have reserved with Hilton. You live and learn I guess. This hotel gets an “F” for their horrible customer service. There’s an old saying - “It takes sometimes years to find a customer and only a second to lose one”. They not only lost me as a customer, but I will make it my personal mission to spread the word about their non-existent customer service.

Crappiest Marriott ever. Reception desk refuse payment with Apple Pay and cash. After insisting they pretended to be fully booked and refused to cancel and refund booking. Disastrous experience before Olympics. The reception manager named Soukaina is a total waste of space. To avoid!

Came across with one of the most pathetic experiences with this hotel room I can ever describe about!! Courtyard by Marriott you really need to either give better excuses for your non-working air conditioners or just get them serviced so that guests like us who pay a heavy price for these rooms can sleep in peace after a whole day of of tour!! Few rooms the AC's cooling quite well while the rest of us sleep in sweat!! Tried keeping the window open but the outside traffic & tram noise wouldnt let us sleep even for a minute!! Informed reception regarding the same along with many other guests, the staff just brushes it off saying the AC's have been set to heating mode due to winters!! I wonder Why??? If the guests feels cold he/she can just switch off the AC!! Thats Simple!! Why change the whole setting to Heat mode when it can be switched off??? Future guests who are planning to book your rooms here BEWARE!! DO NOT WASTE YOUR HARD EARNED MONEY ON THIS USELSS ONE!!