Eastwell Manor, Champneys Hotel & Spa

Amazing place the 'Eastwell Champneys Estate'. Fantastic accommodation. Room was beautiful and clean. Staff very helpful and friendly, specific James helped at the reception and Victoria at the Health Spa. Breakfast was great as it was a buffet. Nice supper and as well the bar meal with good prices. Great heated indoor and heated outdoor pool and heated outdoor with whirlpools. Will come soon again.

I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round.

We had bookedcthexroom with breakfast buffet but there was no buffet it was instead a menue breakfast with limitation order. As we complained about it received free breakfast as a buffet the next day through the organisation of James at the reception.Thank you again James!

When we went to the dining room, many food was finished and they didn't add any new ones. So the continental breakfast menu was awfull.Also our choices for dinner weren't tasty. But Spa was excellent.

I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help .

We loved the spa really nice. All the negative comments should be deleted as it’s not true that the spa is run down. They seem to have done a huge refurb and everything looks great. The atmosphere is very nice and relaxing

I recently stayed at Eastwell and it truly is such a beautiful, special place. The setting is stunning and feels very peaceful overall. I stayed in one of the cottages/rooms in the stables, which was lovely, although the soundproofing wasn’t great. This isn’t something the hotel can really control, but it did impact the stay a bit. On the first morning, I was woken at 5:45am by someone locked out pressing the bell repeatedly, and on the second morning you could hear a lot of noise from neighbouring guests very early—talking, moving around, hairdryers, TV, and doors slamming before 7:30am. So i set off early on my 5hr drive home! That said, the staff were absolutely amazing and really made the experience special. We had a group gathering in one of the rooms, and the afternoon tea was lovely. Imogen, who looked after us, was wonderful—so attentive and thoughtful throughout. The cocktails were also fabulous, expertly made by the female mixologist. One small point of feedback but would mean a lot to the family would be that it would be nice to see the spelling of “Brodrick” corrected, as this is the family name that once owned the estate before it became a hotel. Overall, a beautiful place with fantastic staff, just a few things that slightly affected the stay.

Beautiful grounds and the breakfast was lovely - good quality and beautifully cooked. The staff were really lovely, accommodating and friendly. There were some very minor things that might have made the stay even better, for example, we found the temperature of the water in the spa area a little cold. We also stayed in The Mews cottages on the ground floor. The blinds were blackout which meant we had either privacy or light but couldn't have both if spending any time in the room during the day.

Really enjoyed our stay professional and welcoming staff definitely recommend. The rooms are beautiful