Check in and front desk staff were friendly.
The bed was really uncomfortable. I’d paid $42 for buffet breakfast. This was hands down the worst buffet I’ve ever had, the food was cold and dry with barely any options. Don’t waist your money on this, it was pathetic! I got a coffee from the button push machine which was lukewarm, so I asked the bar manager if I could have a real coffee. The man was rude! with zero regard for customer satisfaction, his people skills and customer service was a joke. Yes I’m talking about you the asian bar manager. He wanted to change me for a real coffee.
The only thing that made me feel a bit better about my stay was the lovely asian girl, when I checked out. She asked me about my stay and I was honest. She was super friendly and asked me if I’d like a free coffee of my liking before I left. This hotel needs more people like her, and less of the bar and restaurant staff. I will be avoiding the Rydges fortitude valley by a mile next time I go to Brisbane, and I suggest you do the same.