2 Chome-13-77 Minaguchicho, Atami City, Shizuoka Prefecture, 413-0016, JapanView hotel details
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Guest Reviews of Kamenoi Hotel Atami Annex
8.3/10
Very good
79 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities7.9
Service8.3
Cleanliness8.7
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All reviews(79)
Positive reviews(28)
Reviews with photos/video(12)
Awesome stay(9)
Relaxing hot springs(7)
Loved the view(6)
Tasty food(6)
Great service(5)
Negative reviews(4)
Guest User
[Ocean View]Japanese Superior Room(With Toilet)(Non-smoking)
Stayed in Mar 2026
Couple
2 reviews
10/10
Outstanding
Posted on Jul 19, 2026
Whenever I visit Atami, I always choose to stay here! The rooms are clean and very spacious, and the breakfast restaurant offers a great view, making for a truly satisfying stay!
Original textTranslated by Google
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Sep 2025
Family
3 reviews
7.5/10
Posted on Oct 2, 2025
Good hotel but it is not far from the city. It is difficult to travel around without private car or taxi.
Response from Property: Thank you very much for staying with us this time. We are very happy to hear that you enjoyed your stay at our hotel. As you mentioned, our hotel is located far from the city, so we recommend traveling by car or taxi. We will continue to strive to make your stay as comfortable as possible. We look forward to welcoming you again. Kame Hotel Atami Annex Front Desk King
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Jul 2025
Traveling with friends
6 reviews
8.5/10
Very good
Posted on Oct 6, 2025
I visited in the summer. There was a fireworks display, and I was able to watch it while eating in the dining area. The "Yonai Dandan Noodles" were also delicious! There was also a treasure hunt-like event held inside the building, which made for a fun time. Thank you very much.
Original textTranslated by Google
Response from Property: この度は亀の井ホテル熱海にご宿泊いただき、誠にありがとうございました。夏の花火大会をお食事会場からごゆっくりご覧いただけたとのこと、大変嬉しく拝読いたしました。お食事とともに熱海の夜空をお楽しみいただけたことは、私どもにとっても何よりでございます。また、夜食の担々麺や館内イベントの宝探しゲームにつきましてもお楽しみいただけたようで、スタッフ一同大変励みになります。ご滞在中のひとときが思い出深いものとなっておりましたら幸いです。今後もより一層ご満足いただけるご滞在を提供できるよう努めてまいりますので、ぜひまた季節を変えてお越しくださいませ。心よりお待ち申し上げております。
Guest User
Japanese A(With toilet)(Non-smoking)
Stayed in Jul 2025
Family
1 reviews
9.0/10
Great
Posted on Aug 27, 2025
The food was very delicious and the location was great.
Original textTranslated by Google
Response from Property: Thank you very much for staying with us this time. We are very happy to read that you enjoyed the food and the location. We will continue to strive to make your stay as comfortable as possible. We look forward to seeing you again. Kame Hotel Atami Annex Front Desk King
Guest User
Japanese B (with Toilet) (Non-Smoking)
Stayed in Oct 2025
Traveling with friends
1 reviews
5.0/10
Posted on Nov 18, 2025
I booked a return bus ticket at the reception desk at 9:55 AM the day before my 2-night, 3-day stay, but when I inquired in the evening, the reservation was not valid. The meals were excellent, and I had a very enjoyable stay. This was my second time using your services, and I will use them again in the future. I have stayed in Oku-Nikko once and Kusatsu once, and I will continue to use your services, so thank you in advance.
Original textTranslated by Google
Response from Property: Thank you very much for choosing Kameyama Hotel and for sharing your valuable feedback. We were delighted to read that you enjoyed your meals and had a comfortable stay during your 2-night, 3-day trip. We are also very grateful that this was your second stay with us, and we sincerely appreciate your continued patronage. On the other hand, we are truly sorry for the inconvenience and worry caused by the fact that your reservation for the return shuttle bus was not confirmed by the evening, despite you having made the reservation the morning before. This is something that should have been arranged and managed reliably, and we take this matter very seriously. We will review our reservation confirmation system and information sharing. We are very grateful that you said you would like to continue using our group's hotels, including Oku-Nikko and Kusatsu, in the future. On your next visit, all of our staff will strive to ensure that you have an even more comfortable and worry-free stay. We look forward to welcoming you back again.
Guest User
Japanese A(With toilet)(Non-smoking)
Stayed in Mar 2025
Couple
7 reviews
8.5/10
Very good
Posted on May 5, 2025
The service was good. The staff arranged for us to have dinner at 5:30. After watching the fireworks, we returned to the hotel and had ramen for supper. It was delicious. However, there was no bed-making service. The private bath was clean. The only thing was that the hotel was a little far away. It was on the mountain and was more suitable for self-driving tours.
Original textTranslated by Google
Response from Property: Hello, thank you very much for your valuable suggestions. We will pay more attention to the details of the service and work harder to ensure that you have a better experience next time!
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Aug 2025
Couple
1 reviews
9.5/10
Amazing
Posted on Sep 27, 2025
It was the perfect location for watching the Atami fireworks.
The view from the open-air bath was also great.
The staff were very friendly and the food was delicious.
I would definitely stay here again.
Thank you very much.
Original textTranslated by Google
Response from Property: Thank you very much for staying with us. We are very happy to read that you were satisfied with the perfect location for watching the fireworks, the view from the open-air bath, the food, and the service of our staff. All of our staff look forward to welcoming you back. Thank you for your valuable feedback. Kame Hotel Atami Annex Front Desk King
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Feb 2025
Traveling with friends
20 reviews
7.5/10
Posted on Apr 5, 2025
The hotel is on the mountain and has a shuttle bus but it needs to be booked one day in advance. I have previously asked on trip.com or the hotel's official website but could not find any reservation method.
On that day, I found the tourist information office in the Atami Station shopping mall and found out that the taxi fare was about 2,000 yen. So I took a taxi to the hotel.
The hotel is older, but every room faces the sea and we could see the sunrise the next day.
I booked a one night stay with two meals. I didn't choose buffet when I booked it.
I went to the hotel to check and found out that dinner would be Japanese cuisine. The breakfast buffet is more varied and filling than dinner.
The room has no bathroom, only a toilet.
Take a shower in the large public bath. There is one large hot spring pool and three small ones. The men's and women's pools are adjusted in the morning and evening. There are also hot springs for rent.
The worst thing about the hotel is the central air conditioning. It was very hot that day, but the vents only vented heating air, so I felt hot even when sleeping with the window open. 9-10:30pm: We provide late night snacks of delicious Dandan noodles.
There is a small gift shop with coffee and green tea available free of charge.
You can't see Mount Fuji from the hotel
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and for giving us valuable comments and suggestions! The shuttle bus can only be booked by phone. If you want to make an appointment, you can contact Ctrip customer service first. They told me that our hotel is old and I am very sorry for the inconvenience. Our air conditioning system still uses the central air conditioning system from decades ago. Although it is of good quality and can be used for a long time, it cannot control the temperature of a room alone. We will try our best to make improvements to what you have mentioned. We failed to leave you a perfect memory this time. We look forward to making up for it next time. We are working hard and look forward to your witnessing! I wish you all the best!
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Jul 2025
Family
1 reviews
8.5/10
Very good
Posted on Aug 14, 2025
It was a hotel with a very nice view.
The service was also very pleasant, making for a very enjoyable stay.
Thank you.
Original textTranslated by Google
Response from Property: Thank you very much for staying with us. We were delighted to read your kind words about your satisfaction with the view and the service provided by our staff. We will continue to strive to ensure that all our guests have a pleasant stay. We look forward to welcoming you back again. Kame no Hotel Atami Annex Front Desk
Paulliu1326
Japanese B (with Toilet) (Non-Smoking)
Stayed in Jan 2025
Couple
10 reviews
8.0/10
Very good
Posted on Feb 12, 2025
There are hot springs and ramen supper available and you can watch the sunrise in the room great
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that our hotel will be the warmest and most unique one in your memory! Wish you well! 亀の井ホテルAtami Annex
Qinglangqingtian
Twin Room(With toilet)(Non-smoking)
Stayed in Jun 2024
Traveling with friends
20 reviews
10/10
Outstanding
Posted on Aug 22, 2024
The restaurant has a rich variety of dishes. You can enjoy the sea while enjoying the food. The hotel is in a quiet location and you can also take a hot spring bath. After a day of playing, you can take a beautiful bath and relax. It's really great.
Original textTranslated by Google
Response from Property: The hotel provides facilities/services such as breakfast, dinner and real estate shop. Enjoy your happy holiday and get more information. Thank you very much for your recognition and support. Your encouragement is our driving force. The hotel will launch more preferential activities and look forward to your visit again! Chinese Wang
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Feb 2025
Couple
6 reviews
7.0/10
Posted on Apr 6, 2025
The location is a bit far and the room is old
Original textTranslated by Google
Response from Property: 尊敬的宾客:真诚感谢您提出宝贵的意见,我们会更注重此方面的细节,为了您下次的 到来,我们将会做得更好!亀の井ホテル熱海別館
Guest User
Twin Room(With toilet)(Non-smoking)
Stayed in Jul 2024
Family
3 reviews
10/10
Outstanding
Posted on Aug 19, 2024
Good view, facing the sea, the hotel is very clean, a great experience
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city has its own reasons for missing you, every season
Every hotel has its own sweet and warm memories. I hope that 亀の井ホテル熱海 will be the warmest and most unique one in your memory! Wish you well! Chinese Wang
mickyhoney
Twin Room(With toilet)(Non-smoking)
Stayed in Jul 2023
Couple
1 reviews
8.0/10
Very good
Posted on Aug 26, 2023
The room is spacious and the view outside the window is also good. You can directly see the fireworks display on the beach.
Maybe it's troublesome to go downstairs to take a shower, but overall it's not bad.
Original textTranslated by Google
Response from Property: I'm really sorry for taking such a long time to reply to your review. You took so many beautiful photos, which made our eyes shine. We are deeply sorry that there is no bathroom in the room. The annex is decorated in an old Japanese style. It has been more than ten years since the first modification. We will discuss the modification of the room as soon as possible and modify the new room as soon as possible. I hope you can choose our hotel next time you come, and we will do our best to provide you with better services. Chinese speaking staff at the Ankai Noibu Atami Annex
Anonymous User
Twin Room(With toilet)(Non-smoking)
Stayed in Jul 2023
Other
40 reviews
2.0/10
Posted on Aug 28, 2023
I'm speechless, and I won't go there again! This is my first time staying in such a rubbish hotel.
Original textTranslated by Google
Response from Property: Sorry for replying to your review so late. I don’t know what troubles it has caused you and made you so angry. But I'm really sorry to bring you regrets on this trip to Japan. Kamenoi Hotel Chinese Language Manager Wang