Kolonaki 8 - Design Suites & Lofts

I have a lot to complain about regarding this place. 1. The hygiene was absolutely terrible — I found what appeared to be insects. (The first thing I do upon arriving anywhere I stay is turn on a flashlight and inspect the room and mattress, even in five-star hotels.) Since I arrived relatively late (after 9 PM) and this property offers no 24-hour service, I could only send photos to the owner via WhatsApp. But I was so terrified of insects that I simply could not stay in that room, and had to spend extra money on a hotel. I ended up going to the MGallery, which met my expectations for a proper star-rated hotel. One important note: upon entering the apartment, I left my suitcase right by the entrance — so the items visible in the attached photos (taken from the living room) could not have come from my luggage. 2. The next day, the property told me they would contact a professional company to determine whether the insects were bedbugs — but they didn't get back to me until the evening. So I had to pay for yet another hotel that day. This time I tried Gate Hotel, which has an excellent location, is slightly dated, but has good hygiene, service and fantastic rooftop bar/restaurant where you can see Acropolis. 3. I messaged the owner on the very first day, stating that the hygiene standard was unacceptable and requesting a full or partial refund. On the last day, the owner refused, citing a report from a pest control company that found no evidence of bedbugs or infestation. But frankly, that is simply their word — where is the evidence? Is there an actual written report from the professional company? They also emphasized that the room had been inspected prior to my arrival and was problem-free. How am I supposed to interpret that? Does it imply that I brought the filth in myself? This attitude toward handling complaints is deeply concerning. 4. The photos of this property are far more flattering than reality — the bathroom in particular is shockingly bare and run-down. The bedding, mattress, and other materials are also of appallingly poor quality. 5. If you are accustomed to staying in star-rated hotels, absolutely, absolutely, absolutely do not consider this place — it will be a disappointing choice. In that sense, the misjudgment was partly mine as well, as I lacked realistic expectations for this type of apartment. In summary: not recommended.

The hotel staff were unfair and showed no understanding or compassion toward their guests. The location is wonderful, but the experience is ruined the moment you ask to be treated as a valued guest rather than as a stack of euro bills...

We absolutely loved the location, the apartment and the ease of access and the support/responsiveness of the staff. Highly recommend as it is in a convenient place to any central location, and very close to the metro you can take to the ferries and airport. Highly recommend.

Great accommodation / location when staying in Athens. The room is so spacious and clean; the staffs are super friendly and communicate very efficiently via WhatsApp. Its about 20mins walk to acropolis and other main attractions. walking distance to all major bus or subway stations. Highly recommend this place if travelling with large families.

Close centrally located in Kolonaki, very safe and serene. The place was very nice, clean and the staff very helpful and communicative. Highly recommend.

Near to city center and metro The only thing to improve is the mattress and pillows, poor quality

Though the location was excellent, we would never stay at Kolonaki 8 again in Athens! Superior Suite 1 was very disappointing, terrible musty order, the bed was almost on the floor, very uncomfortable and the street noise was loud though the room was on floor 3! The elevator was tiny & old so most of the time we walked up & down the five flights of stairs. Our party reserved 2 rooms for 8 nights; only Rooms 9 or 10 were decent but the manager of the property, Maria, was the most disappointing-unhelpful and not trustworthy!