Divani Palace Acropolis Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel lovely, appreciated the cleanliness, and experienced helpful service from our team.We are sorry to learn that you found some items, particularly the minibar water, to be overpriced. Your comment is valuable, and we will make sure it is shared with the appropriate departments for review as we continually work to improve the guest experience.We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we regret that your stay with us left you disappointed.We sincerely apologize for the inconvenience caused by the noise from the rooftop bar. While we understand how important a good night’s rest is, we would like to clarify that when our front desk team offered to move you to a quieter room, the offer was declined. Additionally, following your discussion with the manager on duty, we understand that you requested a refund; however, as your reservation was made under a non-refundable policy, we were unable to accommodate this request.We appreciate your comments regarding the room setup and amenities, and we will be taking them into account as we continue to improve our services and facilities.Thank you again for your feedback. While we’re sorry to hear that your experience did not reflect the high standards we aim to provide, we hope you were still able to enjoy some aspects of your time in Greece.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Shevan,Thank you very much for your outstanding review and perfect scores across all categories. We are delighted to know that you enjoyed your stay in our Superior Room and found everything — from amenities and cleanliness to our surroundings and service — to be exceptional.We’re also glad to hear you found our system user-friendly. Your comfort and ease of experience mean a great deal to us.We look forward to welcoming you back to Divani Palace Acropolis on your next visit to Athens.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear 高级房 , Thank you for taking the time to share your positive feedback, it means a lot to our team .It is also our belief that our hotel is very well located in the city, since we are just 5’ away from the closest metro station and the major attractions that Athens can offer you .We would like to inform you that the charge of 12 euros is the government tax and we cannot make any alterations.We hope that we will have the opportunity to welcome you again in our hotel for a memorable stay with us.Kind Regards, The Divani Acropolis Guest Relations team.

Response from Property: Dear Guest,Thank you for your valuable feedback.We’re delighted you enjoyed your stay and appreciated our prime location—just a short walk from the majestic Acropolis. As you mentioned, while our hotel carries the charm of an older building, we are constantly working on renovations to enhance the overall guest experience.We’re especially proud of our newly opened Acropolis Secret Bar & Restaurant, which offers stunning views of the Acropolis—an ideal setting for a memorable dinner. We're also glad you found our afternoon tea by the swimming pool relaxing and enjoyable.We truly appreciate your kind words and look forward to welcoming you back for an even better experience next time.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re glad you enjoyed the rooftop restaurant and the views of the Acropolis, as well as the convenience of our central location. We also appreciate your comments regarding the overall experience and will continue working to make every stay memorable.We hope to welcome you back to Divani Palace Acropolis in the future.Kind regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear kongfupaul,Thank you for sharing your experience and for rating us so positively!We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the key attractions of Athens. Your kind words about our cleanliness, service, and overall value mean a lot to us.We understand your comment about the hotel being older, and we truly appreciate your balanced perspective. We’re continuously making improvements to ensure a comfortable and enjoyable stay for all our guests.We hope to welcome you back again on your next visit to Athens!Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and appreciated our location near the Acropolis. It's also wonderful to know that you had a great experience at our rooftop bar — we’re especially happy you enjoyed the food!We truly appreciate the recommendation and hope to welcome you back again soon.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear saintxu108,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your 7-day stay and found our location so convenient, especially being close to the Acropolis. We're glad you liked the unique touch of the ancient stones in the dining area and that you enjoyed our breakfast offerings.We appreciate your feedback about the parking situation. While the surrounding area can be challenging for parking, we’re happy to know you found our recommended parking lot helpful.We hope to welcome you back on your next visit to Athens!Best regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the humidity and air conditioning issues in your room. Please know that we always encourage our guests to inform us so we can promptly assist with room changes or solutions.Regarding the minibar charges, we kindly clarify that these items are not complimentary, as is standard practice in hotels worldwide. We regret any confusion this may have caused.We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future.Kind regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Thank you for your kind comment! We’re delighted that you enjoyed our prime location, allowing easy access to Athens’ main attractions on foot. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience during your stay. Our team strives to provide warm and thoughtful service, and we're glad that it made a difference for you.It's great to know that you enjoyed the rooftop garden dining bar and the breathtaking city view. We're also happy you took advantage of our convenient location near the Weicheng Museum and appreciated the complimentary amenities in the lobby and sauna.We are delighted you loved the breakfast as well—it’s one of our favorite offerings to share with our guests.We truly appreciate your kind words, and we hope to welcome you back soon for another memorable stay!Warm Regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed our convenient location near the Acropolis and appreciated the pleasant atmosphere.Warm Regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you very much for your reservation and the rating!We remain at your disposal for any clarificationWarm Regards,The Divani Palace Acropolis Guest Relations Team