Guest User
February 11, 2024
Unfortunate and rather disappointing experience at this Hilton Garden Inn location. Had originally plan to stay for three nights. However, I decided to shorten the trip to two as I was quite uncomfortable and can’t say I felt welcome. My issue with Hilton properties is their new housekeeping policy which cuts housekeeping service to every other day. Daily housekeeping is the sole factor I stay at a hotel vs an airbnb. To make matters worse, I found the attitude of front desk staff to be hostile and condescending. Although the price of the room was fair, their security deposit is $100 per night (exorbitant) and valet parking is $50/day which is unfortunately unavoidable as they don’t offer self parking. No breakfast and when I attempted to place a dinner order, half of the menu wasn’t available. Each and every request such as asking to break a $20 bill for valet / housekeeping gratuities were all denied. By the second day, I had become accustomed to being “sorry, we cannot do….”. Exterior of the building is looking rundown; lights burned out, and the location isn’t very accessible with no Starbucks, laundromat or drug store within walking distance proximity. This marked my last visit to a Hilton property, at least for a very long time anyways. Sad that such a reputable brand is being mismanaged.