W Atlanta – Downtown

Location: The hotel's location is frequently praised for its convenience, situated less than a mile from key attractions such as the arena, making it easy to attend events like the Hawks game. Guests appreciate the ease of access to various destinations via walk or short Uber rides.(based on 1 review)

Dear W Hotel Management, I am writing to express my deep disappointment with my recent stay at your property. What was supposed to be a relaxing and enjoyable visit turned into a series of unpleasant and frustrating experiences. On the morning of our stay, we were abruptly awakened around 6:00 AM by a fire alarm. Naturally, we got dressed and prepared to evacuate, only to find out later that it was a false alarm. There was no follow-up notification informing guests that it was safe to return or that it was a false alarm, which caused unnecessary confusion and disrupted our rest. Shortly after returning to sleep, we were awakened again, this time by loud construction noise coming from the building. At no point during the booking process or check-in were we informed that there would be construction taking place. Had I known, I would have never booked a stay at this location. Although our room was eventually moved, the new room had a non-functioning TV. As a gesture, we were offered a $100 lunch credit, which I appreciated. However, after ordering lunch, our total came to $158. I called the kitchen and was told that the front desk would take care of the balance. Yet, upon checking out, I was shocked to find an additional $58 charge on my bill. Given the series of inconveniences — from the early morning fire alarm and construction noise to the room change and unresolved billing issue — I do not believe I should be responsible for these additional charges. This experience did