Hyatt House Atlanta Downtown

This Hotel is in a great Location. The front desk staff are meh. Not very friendly. The Breakfast is pitiful, sausage sitting in a pan full of grease, I know sausage is greasy, but I’ve never seen it served sitting in a pan full of greased. So not appetizing at all. The first day the French toast sticks were stuck together and half cooked. Fruit bowl never refilled. Charging $15 for that is insane!! I will say the Breakfast attendants are sweet and helpful. The parking is ridiculous, I have to pay $45 per day for an attendant to go park my car 50 feet away. That’s just taking advantage of people. I should be able to park my own car instead of being rushed out of my car trying to grab all my things, shopping bags, etc. Hallways are very loud throughout the night. Ghetto guests allowed to say the worst cuss words and talk any way they want to loudly in front of other guests and Children. I finally had to say something to this one girl. This is a family friendly Hotel as the Aquarium, Coke Museum, Centennial Park are all located within walking distance. Hotel staff shouldn’t let crap like this happen or continue. Good luck if you need towels, an extra blanket, or whatever, Housekeeping doesnt clean or replenish anything and that was on my third day. You have to call and ask for it, but the phone doesn’t work in the room and I had to use my cellphone to call the front desk. I had to go get it myself and the guy couldn’t get into the linen closet cause someone locked the door and they didn’t have a key. He had to go to an open room and get it from there, SMH. I paid over $200 a night to stay here and I’m very disappointed. Won’t be back. Will go stay at the overpriced, outdated, Westin instead and pay for an Uber to drive me and my family to where we got to go.

Only complaint was that the water pressure is very weak. I was also surprised they didn’t have nicer shampoo/conditioner/body wash or any lotion but that isn’t a complaint.

The staff was polite and the location was convinient, however, the hotel rooms were deteriorated and in poor condition.

The staff was so friendly and helpful. My aunt was disabled and they were extremely accommodating. We truly had a wonderful trip and that largely stemmed from the staff at this hotel. I would definitely recommend this place to others.

A bit sad to see - Nice property, big rooms, but not being looked after very well. Carpets in corridors to rooms sense very dirty (looked like a puke-stain on the corridor outside our room). First room we were out in had missing black-out blinds and missing curtains (why put us in there or why didn’t the staff know it? - maybe this attitude why the building is falling into disrepair…). Facilities seemed good and lobby clean/polished, breakfast was good. Convenient and safe walk to/from Aquarium and Coca Cola.