Review of Tropicana Atlantic City
Overall, the hotel itself was okay — the room was clean and the property is large and interesting. However, several issues seriously affected our weekend stay.
First, there was no bottled water in the room upon arrival. We came on a very hot day, and not having even basic drinking water in the room felt unacceptable and very inconvenient for a hotel of this level.
Second, the pool situation was very disappointing. We specifically booked this hotel for a weekend stay to enjoy the pools, but the schedule was extremely inconvenient. Check-in is at 4:00 PM, while the pool closes at 5:00 PM on Sunday. This basically leaves guests with only about one hour to use the pool on arrival day. On Monday, the pool was completely closed. This makes no sense for a weekend getaway, especially when guests come specifically to relax by the pool.
Additionally, the website stated that toothbrushes should be available in the room, but they were not provided. Fortunately, we had our own.
Another very disappointing point was the lack of acknowledgment of a special occasion. I noted during booking that it was my husband’s birthday, but there was no greeting or recognition at check-in or during our stay. In today’s hospitality standards, it is common for hotels to at least acknowledge birthdays or special occasions, and this absence was very disappointing.
Overall, while the hotel is clean and generally fine, these basic organizational issues — no water in the room, inconvenient pool hours, and no recognition of an important occasion — significantly ruined our experience.
