I stayed at Auckland Harbour Suites for five days. Overall, the hotel offered a good location and comfortable facilities. However, I experienced an incident that I feel is important to share for the awareness of future guests.
On the third day of my stay, I noticed that my insulated winter pants (thermal trousers) were missing when I wanted to use them. My wife and I searched the entire room thoroughly, including under the bed sheets, but we could not locate the item. We reported the matter to the front desk, and they acknowledged the issue and informed us that they would look into it. I also mentioned that I was not accusing any staff member and that there was a possibility I might have misplaced it.
Despite continuing our search later that night, the item was still not found. The winter pants are quite bulky, padded, and lined with thick beige synthetic fur, making them easy to recognise and unlikely to be overlooked.
When we returned to our room the following day, we found that the winter pants had been placed on the dining table. I took photos as evidence. Upon inquiry, the front desk informed us that the item had been found under the bed sheet. I found this explanation difficult to believe, as the pants are large and easily recognizable. While I chose not to argue further, I strongly suspect that the item had been taken out of the room and later returned.
While I cannot determine exactly what happened and prove this without further evidence such as CCTV footage, I believe this incident serves as a reminder for guests to take extra care and be mindful of their personal belongings during their stay.
I hope the hotel management will take this matter seriously to prevent similar experiences for future guests and to ensure that similar situations do not occur in the future.
