Sunrise Garden Suites

Stayed for 3 nights in July 2026. 2 rooms on the ground floor. Quiet hotel, but some suites face the playground which may bring noise during school holidays. Check in process after hours was straight forward by calling the after hours number. The keys were in the lockbox on the wall. The suites are quite nice - spacious and includes basic cooking equipment like pans. Convenient washer/dryer with washing powder provided. However, no Pay TV like Sky, only Freeview channels. Rooms are showing their age - the beds and pillows have been well used and are quite soft now. Did not have a great sleep due to how mushy everything was. Air Con was also dirty as well, had to wipe it clean myself. Location isn’t too convenient, there is a coffee cart in the morning which offers toasted sandwiches and some muffins. There is a bus stop right outside, but not too much food around within a 5min walk. Secure car parking is convenient, the spaces are wide and hardly full. There is a small waterfall / walk behind the hotel, the waterfall looks nice when there has been rain.

I stayed at this hotel for 6 nights, and unfortunately it was one of the worst hotel experiences I've ever had. From the first day, I started feeling extremely itchy. I reported it to the reception immediately, and this should be visible on the hotel's CCTV. The receptionist said they would send housekeeping, but nothing was properly resolved. On Day 2, my son was sitting on the sofa in the afternoon when he suddenly started feeling itchy on his arms and back. Again, this can be verified through the hotel's CCTV. I reported it to reception for the second time. Housekeeping came with nothing more than a spray bottle. They did not thoroughly inspect the room, vacuum, or take any meaningful action. That night, around 12:00 AM, I got up to use the bathroom. When I returned to bed, I saw a small black insect crawling on the bedsheet. I immediately woke my son and checked the bed carefully. We found at least five bugs hiding around the mattress and the headboard. It was absolutely horrifying. I called the hotel, but they simply told us to wait until the next morning. I then contacted Trip.com for assistance. Eventually, at around 2:00 AM, the hotel moved us to another room on the second floor. By then I was so traumatized that I couldn't sleep until almost 5:00 AM. The following morning, I requested a full refund for my 6-night stay because I had already been experiencing itching since Day 1 and had reported it multiple times. However, the hotel only refunded 3 nights and offered nothing more than a simple "sorry." To make matters worse, I found the reception staff to be unfriendly and lacking empathy throughout the entire situation. I chose this hotel because of its good reviews, but my experience was completely different. It was extremely disappointing and traumatic. I am writing this review because I don't want other travelers and families to go through what we experienced. I sincerely hope the hotel takes this issue seriously, thoroughly inspects every room, and improves both its hygiene standards and customer service. I cant upload video, this is the pict of the bed bug

good location, well maintained furniture but a bit worn. Pretty good overall

Very nice place..I think it's new...basement carpark is a 👍

We have a very comfortable stay here, the facilities are new and AC is good. Location is also very good too, supermarket, winery and farms can be reached by 10-30min.

Looking forward to coming again。