Hyatt House Augusta Downtown

Room is spacious, but very basic. The service has been excellent. The front step has been very, very friendly overall lovely experience.

This hotel was AWEFUL! Definitely not worth the money we paid per night. It’s more like “motel” status. The room wasn’t clean. We didn’t even have toilet paper in the bathroom. The phone in the room didn’t work, so I had to use my cell to call the hotel in order to get a toilet paper roll. The mirror in the bathroom had something in black on it, creeped me out. And sleeping in a room next to the elevator was awful. The staff was rude when we first arrived about having to wait exactly until 3pm to check in. They were just sitting around downstairs on their phones. Construction outside the hotel was terrible. I probably should have booked the river front hotel instead.

I ordered a BLT from the kitchen while visiting the bar on the roof. When the food arrived, the bartender told me she was just made aware the cook had just told her that they were out of tomatoes. She said the cook had to throw them all away. Fine, I realize things happen. But, what struck me as odd is that rather than tell me at the time, they just brought me the BLT minus the T and said she discounted it. I would have rather the cook told her at the time the order was entered that he/she was out of tomatoes and prompt the bartender to come to my table and ask if I would like something else. Instead, since I was very hungry from my drive during the day, I ate it. I think there is a learning experience to be had here for the staff. Thanks! (PS: The bartender, the staff in the lobby, downstairs were all friendly). The room was clean, the lobby staff was great.

Nice maintained property in a good area with lots of shops and food choices however it should be noted that many of these shops were closed as the area is undergoing major road construction and it doesn't look like it will be finished any time soon. I would check with the hotel before booking a room and ask if the construction is done. As of April 2026 it is a long way off from being finished.

I’m a frequent traveler to the Hyatt Augusta and every time I come I have a marvelous time. Staff is wonderful, shout out to David he made the first day of my trip so seamless. Rooms are always so clean, and spacious. I feel safe as a solo female traveling. Parking this time around was tricky because of the construction taking up parking spots outside. Other than that my trip was wonderful, and I will be back soon.

They were short staffed in the kitchen and bar.I was told that they only had 1 cook in the kitchen and she had been there since 4AM. The bar tender went to the kitchen to help the which left the bar shorthanded.

Clean room, great staff, kitchen was perfect, and everything was nice and neat. Definitely recommend

I love this property. The location is ideal. The rooms are perfection and the bed!!! Oh the bed is soooo comfy.