The Line Austin

What a terrible experience all around. First, I booked a "lake side" view and got a view of the next building. Second, I was charged $28 a day plus tax for "Amenities". When I called to ask what those where some ignorant chick said "It's like paddle boarding, scooters, you know, every guest gets charged for it", and then she hung up on me. I didn't use the mini fridge, and they didn't even have basic muffins or juice for breakfast so the amenities are BS. The decor is marketing as some hip, eclectic "vide" but its just and old building. The elevator smelled disgusting, and the carpet was so worn out I don't think they've ever changed it.

The room's AC was inconsistent, difficult to find the right temperature. The room we had was right behind the elevators so it was hard to sleep hearing them going nonstop til 3am. The bathroom was also extremely dark and hard to even see yourself in the mirror.

Everything is good except it doesn’t offer free water

Front desk staff was fine. The other staff within the hotel is lacking. The poolside bar staff was pretty rude. The guy argued with me about what I ordered … even when he turned out to be wrong he was still rude. Coffee shop staff also give off the air that they would rather pour coffee on you than for you. We have stayed at this location a few times and probably will start staying somewhere else. It’s a great location and the pool is heated and peaceful but we’re tired of dealing with employees that make our stay unpleasant.

They never cleaned my room. I had to complain and they came at 5:15 bc they were only available to 6. Unfortunately this was the precise tone I was supposed to be dressing for a gala. This was a hassle I didn’t expect or appreciate in a hotel that costs 350 a night.

Totally recommend The Line. Gorgeous pool area and rooftop bar. Great food, drinks, vibe and location! Will stay again!

The Line was incredible! Clean and they checked us in early with a upgraded room viewing lady bird lake! Amazing experience and the staff was great! Highly recommend!

I had a one-night stay at the hotel, checking in late to get some rest before an early morning. Unfortunately, it was a disaster. The noise from the HVAC system, plumbing, and streetcars made it impossible to sleep. It was a terrible experience, and I do not recommend this hotel.

The Line was excellent. Staff was very welcoming and accommodated our every need. We were especially grateful to be able to check in early after not sleeping much due to the TSA issues at airport. I would definitely stay here every time I visit Austin again.