Hotel Indigo AUSTIN DOWNTOWN - UNIVERSITY by IHG

The stay was not pleasant. Checked in due to family member having scheduled surgery. Actually added check in (1) day earlier than planned and booked through hotel directly. I should have known there would be issues. Walked into lobby and it was hot. Hotel had fans set up. The biggest complaint is terrible water pressure that made showering extremely difficult for family member to prep for surgery using antibacterial soap that we brought. The water was basically weak sprays through clogged up shower nozzles the water was never hot but lukewarm. Not enough water to wash our hair. Cold water had a better spray but not acceptable to shower in cold water. Maintenance came very quickly the first night and took apart the shower head but also admitted this has been a frequent issue. Spent full day at hospital, came back to hotel and water pressure still bad. Front desk staff was kind and this is no complaint about the staff. He recommended running the sink faucet for 15-20 min and run the shower at same time to get hot water. This is crazy but ok I was able to take 5 min shower with same weak shower spray with a bit warmer water. Went to bed and decided to check out 7/16 Thursday at 5:30 am, a full 6 hours before I needed to leave. Told the front desk staff and they also agreed I could leave a review. Why did I not fight and demand that something be done? I was sleep deprived due to very loud Air conditioning unit turning on and off and prepping for the surgery. I do want Hotel Indigo to make things right with me. At this point I will never book again with this hotel.

This is a well run hotel with attentive staff who are always eager to please. Jonathan, on the front desk, deserves a special mention - he could not do enough for us!

Very nice place to stay. Very close to 6th street.

Entire setup to complicated parking, inability for cards to be used on both sides, air conditioning system so loud you could not hear tv.

Great location. Friendly staff. Shout out to Aaliyah and Kristina. My only complaint was a loom shower on the first night.

The Hotel Indigo is the top 5 floors while the first five are a Holiday Inn Express. The lobby is much more Holiday Inn Express than Hotel Indigo. No coffee is provided in the lobby and I got several emails and texts asking if I wanted to “upgrade” my stay by paying $5 to leave my luggage after check out - a service that has been provided for free at every other hotel I’ve stayed at anywhere in the world. Overall it did not seem a good value for the money. The room was dingy with a large water stain in the bathroom, stains on the curtains, and peeling caulk in the bathroom. I’ve stayed at other Indigo’s in the US and abroad and enjoyed them. I don’t know that I will again.

This ain’t the standard of any Indigo we’ve stayed in before. Just a standard hotel with boring rooms. Noisy gig venue across the road, but clean & friendly.

Great location if you want to be within walking distance of the moody center and several bars/clubs.