Hotel Indigo AUSTIN DOWNTOWN - UNIVERSITY by IHG

The stay was not pleasant. Checked in due to family member having scheduled surgery. Actually added check in (1) day earlier than planned and booked through hotel directly. I should have known there would be issues. Walked into lobby and it was hot. Hotel had fans set up. The biggest complaint is terrible water pressure that made showering extremely difficult for family member to prep for surgery using antibacterial soap that we brought. The water was basically weak sprays through clogged up shower nozzles the water was never hot but lukewarm. Not enough water to wash our hair. Cold water had a better spray but not acceptable to shower in cold water. Maintenance came very quickly the first night and took apart the shower head but also admitted this has been a frequent issue. Spent full day at hospital, came back to hotel and water pressure still bad. Front desk staff was kind and this is no complaint about the staff. He recommended running the sink faucet for 15-20 min and run the shower at same time to get hot water. This is crazy but ok I was able to take 5 min shower with same weak shower spray with a bit warmer water. Went to bed and decided to check out 7/16 Thursday at 5:30 am, a full 6 hours before I needed to leave. Told the front desk staff and they also agreed I could leave a review. Why did I not fight and demand that something be done? I was sleep deprived due to very loud Air conditioning unit turning on and off and prepping for the surgery. I do want Hotel Indigo to make things right with me. At this point I will never book again with this hotel.

This is a well run hotel with attentive staff who are always eager to please. Jonathan, on the front desk, deserves a special mention - he could not do enough for us!

Very nice place to stay. Very close to 6th street.

The bartender at the pool was the BEST, but the Valet guys outside were a close second. Great location, people, vibe, everything. Will be back for sure.

I really liked the location as it was literally next door to the music venue. Unfortunately I felt a bit misled as the hotel houses both the Indigo and Holiday Inn Express. I confirmed while checking in at the Indigo computer that the rates are also cheaper for the Holiday Inn Express side. The corridors and rooms were a bit dated. Our AC was really loud and the shower. The toilet seat was not properly installed and head kept falling off the wall

Hotel is perfectly situated in Austin. Moody center and lady bird lake are within a 15 minute walk from the hotel. Staff was awesome.

Entire setup to complicated parking, inability for cards to be used on both sides, air conditioning system so loud you could not hear tv.

Great location. Friendly staff. Shout out to Aaliyah and Kristina. My only complaint was a loom shower on the first night.