The hotel is the most welcoming place we've stayed in after multiple trips to Ayia Napa over the last decade. From the staff at reception, to the waiters/waitresses, to the chambermaids. Special mention in particular to Ayman (from Egypt) the lifeguard around the excellent swimming pool(s), and also Rakesh (from Nepal), the waiter around the pool(s) area. These two in particular, excel in their guest service & general demeanor. A credit to the hotel indeed! The room we stayed in (superior with sea view), was basic but more than adequate. The view was as advertised, very easy on the eyes, affording unadulterated views across the Mediterranean towards the middle East. However, we had an issue with a rotting roof on the balcony, evidently succumbing to the rust accumulation over the years, due to it's proximity to the ocean. As a result, a continuous dripping occured from above, leaving a pool of water mingled with rust on our balcony floor. Despite trying to articulate the problem to the reception twice, the best they could come up with was to send a cleaner around to mop up the rusty water. We asked for maintenance to check the issue, but to no avail. It seems our concerns were not taken seriously, and the problem was just left. It has definitely worsened, as we are on our last day here as I write this. It's a great shame, as everything else was a positive here. But this obviously serious maintenance issue was seemingly completely ignored. My guess is they'll probably check the issue out once we depart later today ...
