Hotel Bacalar Magico

The place has a good location, the room is a little small but there was no problem with that, the bed was very comfortable as well as the pillows, the only drawback is that the bathroom had a very bad smell and the aroma was carried into the room, it would be the only one drawback: I didn't like the room

Clean room but poor bathroom. No toilet bowl, supposedly he was waiting for a room to install it, like... Otherwise good bedding and friendly staff. Like everywhere on the Riviera, you really have to pay the price to have something in good condition and clean.

As a stopover on the way to Cancun, Cozumel, Playa del Carmen, etc., the hotel turned out to be a very simple, cheap and central place and not bad to spend a night. They say it has free parking and it is very true and that is: the entire street. There is no surveillance for cars or for guests who may arrive to have fun during the night or early morning. The hotel is located very close to the center, which makes it attractive, and it also welcomes you at any time. The exterior is quite dark, unguarded and there is no parking, they only say that you can park on the street, without obstructing any of the neighbors' entrances. In the lobby there is a “little store” where soups, toothpaste, cigarettes, condoms, razors, etc. are offered, since everything is for sale to guests. Certainly, the staff is friendly, not very smiling and without any training in quality and they give the keys, with the control of the air conditioning and the television. The rooms are named after fruits and we had to stay in the papaya. They didn't give me Wi-Fi and the power went out five times and they don't have emergency power service. As for the room, at first it looks clean, so much so that it does not have toilet paper and we had to request it at reception so that they would give sandpaper instead of toilet paper. The air conditioning is old, lacks maintenance and the light on the device did not turn off all night and if that were not enough, it did not even cool and although it was at the maximum of 16 degrees, it was dying of heat. In beds: it seems that the sheets are clean, however I spent the night feeling that some tiny things were jumping all over my body, literally: everything…. the body; so I spent hours scratching my entire body or maybe it was the fabric of the sheets that look stiff and rough. Anyway, I only managed to sleep for an hour and then spend the early morning scratching myself, watching the light from the air conditioning. The security of the rooms is relative, since the door has a simple lock and you can hear everything that happens outside or inside the room. The bathroom is very simple, with washing like scrubbing, poorly done, with a shower, toilet and sinks that are functional but not aesthetic, with a little mold and no desire to do anything barefoot.

The hotel is located very close to the center, which makes it attractive, and it also welcomes you at any time. The exterior is quite dark, unguarded and there is no parking, they only say that you can park on the street, without obstructing any of the neighbors' entrances. In the lobby there is a “little store” where soups, toothpaste, cigarettes, condoms, razors, etc. are offered, since everything is for sale to guests. Certainly, the staff is friendly, not very smiling and without any training in quality and they give the keys, with the control of the air conditioning and the television. The rooms are named after fruits and we had to stay in the papaya. They didn't give me Wi-Fi and the power went out five times and they don't have emergency power service. As for the room, at first it looks clean, so much so that it does not have toilet paper and we had to request it at reception so that they would give sandpaper instead of toilet paper. The air conditioning is old, it lacks maintenance and the light on the device did not turn off all night and if that were not enough, it did not even cool and although it was at the maximum of 16 degrees, it was dying of heat. In beds: it seems that the sheets are clean, however I spent the night feeling that some tiny things were jumping all over my body, literally: everything…. the body; so I spent hours scratching my entire body or maybe it was the fabric of the sheets that look stiff and rough. Anyway, I only managed to sleep for an hour and then spend the early morning scratching myself, watching the light from the air conditioning. The security of the rooms is relative, since the location has a simple lock and you can hear everything that happens outside or inside the room. The bathroom, therefore, very simple, with washing like scrubbing, poorly done, with a shower, toilet and sinks that are functional but not aesthetic and without the desire to do anything barefoot. Anyway, the place is cheap, it is well located near the center, it is quiet, but not at all comfortable and without being able to rest for more than an hour and without wanting to stay **** in bed or not to mention, in the room . If there is no other option, it is possible that I will use it as a last resort when I have to go through there, but preferably, on the next occasion I will look for a place where I can really: rest.

The hotel is not in the place where it is advertised in the app, I hope they correct it.

What I liked was the attention of the receptionist and what I didn't like was that there was no private parking, a lot of street noise could be heard, the shower was covered, and the A/C was spilling water