Planta Centro Bacolod Hotel experience last Feb 2 to 3 2026. TLDR. As a frequent customer in this hotel, I got surprised to see dirty sheets, and toilets, as well as poor customer service. I arrived at the Hotel passed 5 pm. When I was about to inform about my check in, the Lady 1 (cashier window) was entertaining a guest. So I fell in line. But there was another lady (Lady 2) in another window (receptionist window) but since there was no customer, I transferred to her window. I patiently waited but she left after few minutes. When she came back, I saw her chatting with the lady in the cashier window. I believed she already saw me because she took her seat. And so I called out to her, gave my ID and she pulled out the form. When she gave the instructions to sign the form. She gave me the key card and I left the front desk and walked towards the elevator. I noticed there was no staff or room attendants to assist with my bags when I was in the lobby. I already pressed the elevator button when I heard someone calling “Miss!“. I turned my attention to front desk. Turned out they were calling me. I thought I forgot something. When I approached the front desk, they changed my key card from 205 to 214. I said “so Mali ung binigay nyo, Baka iba mabuksan ko“. Instead of being apologetic, they just laughed. RED Flag. When I opened the room, something is not right with the key card because the light did not work so I pulled it out. After a few seconds, the lights turned on except for the lamp and TV. I called for assistance. When the room attendant arrived I told him “nobody even assisted me to the room." To think we always check in this hotel from Manila“. But I was surprised with his answer “nanyapon pa..“ (still having dinner). another RED flag. Another RED flag. As I made the bed, I noticed a smudge and strand of hair in the pillowr. I looked at it closely, the smudge looked like some dried liquid. I called the front desk and requested for another pillow case. It was a long day and I brushed those lapses off. I just need to freshen up and sleep. But the another RED flag that is already NON NEGOTIABLE. Your toilet bowl is NOT a hotel toilet bowl but that of a public toilet bowl (Pls see pictures). I flushed the toilet and there were black specks looking like sand coming out along of the water and the stain inside the toilet was also there. I found it so disgusting to even sit in this toilet, not like a hotel but that of a Public toilet. Also, the rug inside the CR was not even replaced! (see picture) I called the front desk to raise this concern and requested to be transferred, to a decent and clean room, which they promised to do so. After thirty minutes that took like years, , there was no update so I went to the front desk to check what happened. I looked for the Manager on Duty but I was told that her shift was 9 to 5 pm only. I looked for their 2nd in command to raise my concern and the receptionist said she is the Senior (Lady 1 Cas
