Hmm... where do I start?
First, I'd like to give credit where it's due—the staff were friendly, helpful, and very accommodating. They definitely deserve 5 stars for their service.
Unfortunately, the accommodations are in need of a major renovation. I had to pay extra for a blanket, and the one I received wasn't even in good condition—it had a tear. I also requested a hair dryer, but I was told I could only use it for one hour.
As you can see from the photos, many of the furniture pieces need repainting, and the room itself looks quite worn. My air conditioner had ice building up on it, which made me think it probably needs cleaning or maintenance.
The bathroom also had several issues. The toilet wouldn't flush properly, and there was no shower curtain, so water ended up all over the bathroom floor. I actually apologized to the housekeeping staff when I checked out because of the mess, even though it wasn't really my fault.
Overall, this hotel just wasn't for me. It may suit other travelers, but I hope management takes reviews like this into consideration, especially since the location is actually excellent—it's only about an 8-minute walk to SM.
Oh, and one last thing... I was a bit surprised to see a large poster in the lobby promoting HIV testing and screening. It caught me off guard and made the atmosphere feel a little unsettling. 😅
