Maison Messmer - Ein Mitglied der Hommage Luxury Hotels Collection

Five-star? More like zero-star. And they don't even keep their word. Booked this place thinking it was five-star. Big mistake. Checked in Aug 22 and ended up switching rooms three times in one night. Each one had a new problem. Room 412 had constant electrical buzzing. Couldn't relax at all. Moved to 542, which was noticeably smaller, a connecting room with zero soundproofing, and the window looked at a wall. Then got 510. Found a face towel with blood stains still on it. Toilet splashed water everywhere every time you flushed — on the floor, the seat, my legs. An hour after checking in, a staff member knocked on my door trying to put someone else's luggage in my room. And late at night, there was a dripping sound from above the wardrobe. Called the front desk twice, waited over an hour, and when someone finally showed up, they couldn't do anything. Had to use my own earplugs to sleep. The spa area was a mess too. I wore my bathrobe with my watch and room key in the pocket. A staff member just took it away like it was a used towel. Another guest lost their robe with glasses inside. This is supposed to be five-star service? At checkout on Aug 23, the front desk manager Leon Hauses promised to email us about compensation. It's been over three weeks — nothing. We also sent a follow-up email to the hotel. Two weeks later, still no reply. No apology, no compensation, no basic decency to even respond. For the price we paid, this was absolutely not worth it. Do yourself a favor and book somewhere else. These people don't deserve your money or your trust. I were update if anything happens.

We arrived early at the hotel, and Aleyna was professional, courteous, and kind enough to provide us with an early check-in. The process was swift! She graciously explained everything about the hotel and even congratulated us in advance for our anniversary. The room was massive and lovely. Our requests for a room away from the elevator and with a good view were graciously granted. We had a beautiful view of the city, though a fire exit was a bit of an eyesore. I did notice a couple of cleanliness oversights—I found a business card under the TV cabinet, and a few parts of the wardrobes were dusty. As this is a premium hotel, I was also expecting a little extra touch for our anniversary (like a greeting card or towel art) since I’d noted the celebration in our reservation, but unfortunately, there was none. The breakfast buffet was awesomely good! They offer high-quality food, from a selection of delicious breads and savory cold cuts to freshly cut fruits, freshly pressed juices, and your choice of hot coffee. You can even find cold Sekt (sparkling wine)! The service was incredibly excellent—the staff even brought water for the dog at the table next to us. That’s a huge plus point for me! Yesterday, we celebrated our anniversary dinner at the Theaterkeller, and they truly deserve their Michelin recognition. The food was mouthwatering! We ordered the Classic Flammkuchen as a starter, followed by the Maultaschen and Pfälzer Lamm for our mains. While waiting, they served delicious bread and complimentary scallops. Everything was heaven on a plate. Next time, we definitely want to try the artichoke, which looked amazing at the table next to us. The absolute highlight of this trip was the sauna and indoor pool. It was superb—honestly one of the best wellness facilities I've ever experienced. We spent a few hours there for two consecutive days just lounging and relaxing. The staff service here was top-notch. Overall, we thoroughly enjoyed our stay and will come back again soon. This is officially my go-to hotel in Baden-Baden, and I will surely recommend it to all my friends and family!

You can walk to the Casino, which is situated literally next to the hotel. If you're traveling by train, then it's better to take a taxi from Baden-Baden bahnhof to the hotel vice versa. Highly recommended.

Very nice hotel Great location  Big room Clean bathroom  Definitely back again!

Great and beautiful hotel. Very friendly service. The location is perfect directly besides the casino and close to the city center. Amazing breakfast. Overall great experience.

Nice experience the staff are nice and helpful, will stay again if I'll visit again