Newtown Plaza Hotel Reviews

This was my third visit to Baguio. My first and second stays were at SotoGrande Baguio, but this time I decided to try something different. For both, my main criterion was an outdoor heated pool. While the pool at SotoGrande was somewhat usable, the one at Newtown Plaza felt more like a pool meant to be looked at from the restaurant. It's not really for swimming, or at least it seems a bit difficult to use. Newtown Plaza seems to have more history and their buffet is quite popular. However, since I really want to use a pool even in cold Baguio, I might just go back to SotoGrande next time!

100% Cleanliness 100% Breakfast Buffet 100% Friendly and Accomodating Staff

Good for families, especially with kids—they have a Kidzone, which is a nice bonus. The place has a great vacation vibe, and overall we had a pleasant stay. However, it’s not very stroller-friendly since there are many stairs and no ramps, which can also be challenging for seniors. The food was good, and we appreciated that they changed some of the menu daily, which kept meals interesting. Overall, it’s still a nice place to stay. 😊

We stayed overnight and booked 3 rooms to accommodate our family. Sadly the buffet isn’t free for kids. The staffs are very nice! So overall stay was great

Super enjoy ang stay at masarap ang food.j

Always our go to hotel whenever we are in Baguio because of the food buffet. A lot of choices and foods are great.

The staffs are so helpful and friendly! They tend to every request we had. The location is ok, near the tourist spots, but due to heavy traffic (tourists/weekend), it is quite hard to go somewhere. Buffet restaurant is open to the public, so we were a bit shocked that there were so many people and we were wearing our pajamas. Overall, we enjoyed our stay and will come back!

Accommodation was remarkable. It's also a plus that there is a parking complex next to the hotel so worrying where to park my car at night was out of the way. Food selection at the buffet area was also generous.

The rooms were clean, spacious, and well-maintained, with comfortable beds that made it easy to rest after a long day. The staff were polite and accommodating, always ready to assist with requests. Breakfast was decent, with enough variety to start the day well. Overall, it’s a good value for money and a solid choice.

Location: Infront of a street. Can easily get a taxi. Walking distance down the street to reach a supermarket, laundry and food shops. Part city view and part mountain view in front of my business suite room, best view at night with all the bustling city lights next to the silent mountains. Near Botanical Gardens park where I go for a daily walk. Cleanliness: My room was cleaned and tidied up well on my request on alternate days. The toilet at the ground floor next to the restaurant needs constant cleaning and drying up. My frequent visitors find the floor mini - flooded few times. Service: Best service so far was from the amazing lovely room cleaners who were always smiling and quite courteous as they work tirelessly. The hotel's Elements Restaurant staff were also hardworking and respectful. The proficient chefs and sous chefs cooked relentlessly without pressure to deliver yummy food on the table! I ate way too much delicious Filipino food! The front desk staff needs to be a bit more approachable by smiling a little more as they are the first main contact of clients. Also I reckon management staff responsible in receiving communication via emails from clients need to be more pro-active by replying or acknowledging receipt of emails. Facilities: I enjoyed using the treadmill at the hotel gym. They have the equipment that you can find in a basic gym which is wonderful albeit one of the 2 treadmills was out of order. The hotel restaurant is mostly busy and cramped. They have delicious buffets for breakfast, lunch, merienda/snack and dinner and are not too expensive. Hence a huge crowd from outside the hotel also flock this restaurant. There is a small pool next to the restaurant but way too closed to the dining tables where patrons are eating. My other suggestion for hotel management is to ensure that the electric power points are safe. All the power points in my room were eliciting a mini-spark every time I plug in to charge my laptop, mobile phones and electric gadgets including the room's bedside lamps, lounge lamp, kitchen kettle. Beware to foreign hotel guests not to flush used toilet tissues as it can block the toilet bowl which happened on the second day of my one-month stay. Yes, chuck it into the bin next to it instead. The room lounge's sofas are already worn-out and scratchy; covering it with throw blankets would be much comfortable and cleaner-looking. Overall I enjoyed my stay and will potentially return in a year's time.

The hotel itself is nice, clean, and comfortable, and the breakfast was good. The amenities are fine and the room met expectations. Unfortunately, the guest service needs improvement. We arrived at 7:30 PM and our room was still not ready. We were asked to wait, but there were no updates unless we repeatedly asked, which was inconvenient after a long trip. There was also an issue with Netflix being logged in under another guest’s account. When we asked if it could be logged out, we were bluntly told it couldn’t be done, without any effort to assist or offer alternatives. A more service-oriented response would have made a big difference. Overall, the hotel has good facilities, but better staff training and guest handling are needed to improve the stay.

Pros: - Service of hotel staff is great - Nice view from our room - Good location Cons: - Room is not that clean - Dilapidated furnishings inside the room - Chair inside the room has stains - Bed is not comfortable - Ceiling inside the bathroom has stains/marks. Walls of the bathroom have molds. - Shower holder was not installed properly - Super long line for breakfast buffet

Everything is great. The staff are accommodating.

it is our go hotel wherever in baguio..