Hourglass Hotel, Ascend Hotel Collection

We are a family of 3 and stayed for one night for a Cheer competition. The staff was very friendly and helpful. We needed to call for help for the TV. It is a new program where you have to cast a streaming service from your phone. It wouldn’t connect to our phones and was a slight inconvenience, but not life changing. The room its self was refurbished and looked new. The bathroom was also refurbished and shower head put out enough water pressure. Only complaint about the bathroom is I noticed in the corners of the countertop and floors, it was dirty. Maybe a rushed cleaning job? But that little bit of detail especially in a bathroom can go a long way for the customer who is staying. Beds were average comfort with pillows that were the size of a small square throw pillow. (Not exaggerating!) If you’re a light sleeper ask to have a room closer to the front of the hotel. I got next to no sleep because my room was up against the freeway and I heard every car pass by. Overall the hotel and room was fine for the one night stay, you can see all the remodeling the hotel is doing to make it a more desirable property.

The room was clean and up to date with a fridge and microwave. The was no coffer maker in the room, (big deal). Also the so called breakfast is nothing more that old orange and bearclaw that you purchase at 711. Don't advertise breakfast if you are not going to supply it and if I have to walk to the lobby to get my coffee in my PJ's is not going to cut it. I will never stay there again no matter how nice it was.

I enjoyed my stay. The staff was very accommodating and the room satisfactory and the bed comfortable.

The shower needs to be accommodating individuals that are 6 feet or taller...For some unknown reason we were put in a handicapped room. The shower needs some sort of lip to keep water from flowing beyond the curtain. Water was lujewarm at best. The TV remote is more like a cordless mouse, a brief pamphlet should explain the functions. When you book 3rd party, no options for discounts. At check in they should ask if any discounts to apply, becuz once you pay... NOPE.... And free breakfast should actually say, continental style.....

We were pleasantly surprised by our stay at Hourglass. My wife felt the interior had been updated and appreciated the size and layout of our room. If we are if Bakersfield again, we will definitely stay here.

Easy check in and very nice hotel especially for Bakersfield. Good area with lots of things nearby. Was not worried about my car in the parking lot. Not much of a breakfast offered.

Immaculate rooms. Clean and very nicely renovated. Amazing. My only concern is there are no fire sprinklers in any part of the facility. You can tell the property was recently renovated, so I’m not sure how the management was able to sneak past the CAFSA regulations. i have safety concerns for sure, since fire sprinklers save lives.