After booking on ***********, a few days before arrival, I was informed that there were payment problems, which seemed strange given that the same card had been used to pay for other hotels during my stay. However, I didn't ask any questions and tried changing cards, but none of them worked. I contacted both *********** and their support team, and both said I could pay at the hotel. Once we arrived, the best part came. The hotel owner, who claims to be an "industry professional," said that the reservation had been cancelled by ***********, but they hadn't informed me of this, even though it clearly showed it as confirmed on ***********. He asked me to cancel the reservation myself via the app, assuring me that I wouldn't pay anything, even though it was explicitly stated that in the event of cancellation, I would have to pay the full amount. So, to avoid losing my rights with ***********, I decided to contact support. Customer service actually told me the hotel was behaving badly, and after realizing it was a scam, Booking itself booked me another hotel, even paying the difference to apologize for the situation. When I returned to the hotel to collect the luggage we had left, the owner continued to insist on canceling the reservation. When he heard what customer service had told me, he got annoyed and kicked us out. Once I left, within 20 seconds, my card magically finally worked and charged me for the entire stay, something he had pretended he couldn't do until the day before. Stay away from these scammers who think they're the smartest in the world.
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