Mercure Kuta Bali

Mercure Kuta Bali Reviews

Mercure Kuta Bali

Jl. Pantai Kuta Br Pande Mas 10 X, Kuta, Kec. Kuta, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView hotel details
Mercure Kuta Bali
Mercure Kuta BaliMercure Kuta BaliMercure Kuta Bali
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Guest Reviews of Mercure Kuta Bali

8.3/10
Very good
193 review
Verified reviews
Location8.7
Amenities8.0
Service8.4
Cleanliness8.2
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All reviews(193)
Positive reviews(179)
Reviews with photos/video(67)
Clean pool(36)
Great swimming pool(36)
Close to beach(34)
Loved the beach(27)
Convenient for shopping(17)
Has an infinity pool(12)
Too noisy(11)
Easy to get around(8)
Negative reviews(14)
Guest User
Superior Twin Room
Stayed in Dec 2025
Couple
1 review
8.0/10
Very good
Posted on Jan 8, 2026
Location is nice but it was one way and very hard to get back to the short way. Breakfast was good and the pool area was amazing.
Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed our beachfront location, the breakfast selection, and especially the amazing pool area.We also appreciate your comment regarding the one-way access around the hotel. We understand how this may have been inconvenient, and we truly appreciate your understanding, as the traffic arrangement is regulated by local authorities. Your feedback is valuable to us and helps us better understand our guests’ experiences.We hope to have the pleasure of welcoming you back to Mercure Kuta Beach Bali for another enjoyable stay.Sincerely,Management
Alpduarte
Superior Twin Room
Stayed in Dec 2025
Couple
3 review
10/10
Outstanding
Posted on Jan 20, 2026
Very good hotel, excellent location, and great service. The rooms are clean and spacious.
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Response from Property: Dear Guest, Thank you for sharing your positive experience with us. We are happy to know that you enjoyed our location, service, and comfortable rooms. Your kind words mean a lot to our team, and we hope to welcome you back soon. Sincerely, Management
Dzul Yan
Superior Twin Room
Stayed in Nov 2025
Family
8 review
10/10
Outstanding
Posted on Dec 23, 2025
Great location! Walking distance to Kuta Beach and Beachwalk Mall. Room was nice, clean. Bed was comfy. Comes with a balcony. Toilet amenities provided. Was served nice welcome drinks upon check in. Was given complimentary birthday cake. Breakfast was good! Delicious food and good spread of buffet with variety of choices. Request for late check out. Request was granted till 2pm. Hotel staff was friendly, polite and courteous. Swimming pool was small. But the view was awesome. Facing the sea.
6/11
Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review.We are delighted to hear that you enjoyed our prime location, comfortable room, and the little touches such as the welcome drinks and complimentary birthday cake. It’s also great to know that you appreciated the breakfast variety, the sea-facing pool view, and that we could accommodate your late check-out request.Your kind words about our friendly and courteous team truly mean a lot to us and will be shared with the staff as motivation.Thank you for choosing Mercure Kuta Beach Bali. We look forward to welcoming you back for another memorable stay.Sincerely,Management
Anonymous User
Superior Twin Room
Stayed in Nov 2025
Other
1 review
2.0/10
Posted on Dec 14, 2025
Absolutely terrible. There was blood on the sheets under the pillow, and we're certain no one in our group was injured. When I called a male staff member to clean it, his first question was if I was asking for compensation? Unbelievable! I told him it wasn't from us, and he still argued. What the f***, I was fuming!
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Response from Property: Dear Valued Guest,Thank you for letting us know, and we’re truly sorry for the discomfort this caused.Regardless of whether the stain was confirmed to be blood, any stain on bed linen is unacceptable, and we understand how upsetting this must have been. We also regret that the interaction with our staff did not feel reassuring and added to your frustration. That is not the experience we want for our guests.Your feedback has been noted and shared with the team so we can address both cleanliness checks and how situations like this are handled in the future.Once again, we apologize for the inconvenience and appreciate you bringing this to our attention.Sincerely,Management
Charlton1088
Deluxe Twin Room with Balcony
Stayed in Oct 2025
Family
23 review
9.0/10
Great
Posted on Dec 4, 2025
Excellent service for hotel staffs and excellent location beside Hardrock, beachwalk mall. Excellent pool view and good breakfast. Will stay here with family again.
Response from Property: Dear Valued Guest,Warmest greetings from Mercure Kuta Beach Bali.Thank you very much for your excellent review. We are thrilled to hear that you enjoyed our service, convenient location near Hard Rock and Beachwalk Mall, our pool with its lovely view, and the breakfast experience.It is truly rewarding to know that you plan to return with your family. We look forward to welcoming you back and creating even more wonderful memories on your next stay.Sincerely,Management
Guest User
Superior Double Room
Stayed in Oct 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 16, 2025
Very friendly and attentive staff- the best thing about the Mercure! Great buffet breakfast- enjoyed my iced lattes and freshly made omelettes every morning.  Nice pool to cool off in with a lovely westerly sunset view. Located across from the beach with many restaurants nearby. Short stroll to Beachwalk Shopping Center which has a variety of shops and restaurants. Enjoyed daily walks along the boardwalk south to the airport and north towards Legian and Seminyak. Would recommend!
Response from Property: Dear Valued Guest,Warmest greetings from Mercure Kuta Beach Bali.Thank you very much for sharing your wonderful experience with us. We are delighted to know that our friendly and attentive team made your stay memorable. It is also great to hear that you enjoyed our buffet breakfast, especially the iced lattes and freshly made omelettes.We’re pleased that you had a relaxing time at our pool with its beautiful sunset view, and that our beachfront location, nearby restaurants, and proximity to Beachwalk Shopping Center added convenience to your stay. It’s lovely to know you enjoyed your walks along the boardwalk as well.Your kind recommendation truly means a lot to us. We look forward to welcoming you back for another pleasant stay at Mercure Kuta Beach Bali.Sincerely,Management
Guest User
Deluxe Double Room with Balcony
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 30, 2025
Great location facing the Kuta beach and the rooftop pool adds to the place as it looks as an infinity pool. Family friendly hotel and the staff is too kind and generous. I stayed for four nights along with my infant 10 month old and had great fun and memorable time
Response from Property: Dear Valued Guest,Thank you so much for sharing your wonderful experience at Mercure Kuta Beach Bali! We’re delighted to know you enjoyed our great location facing Kuta Beach and that the rooftop infinity pool added to your stay. It’s heartwarming to hear that our team made your family — especially your little one — feel comfortable and well cared for.We’re so glad your four-night stay was filled with fun and memorable moments, and we truly look forward to welcoming you and your family back soon!Sincerely,Management
Faizal B
Deluxe Double Room
Stayed in Aug 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Sep 8, 2025
Check-in was smooth. The counter even helped me with confirming a booking for Tanah Lot from Traveloka. I was told by the hotel staff that food at Mercure are halal. Room was spacious, but the kettle was a bit faulty as it does not switch off automatically once water has boiled. The water from the sink was hot first then cold when turned all the way with water jets, which I find very weird. Hotel is close to Hard Rock, Starbucks and a few minutes walk from the mall.
6/9
Response from Property: Dear Valued Guest,“Warmest greetings from Mercure Kuta Beach Bali,Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you had a smooth check-in experience, enjoyed our convenient location, and that our team could assist you with your travel arrangements.We truly appreciate your constructive feedback regarding the kettle and sink, and we will immediately share this with our team to ensure improvements are made for a better guest experience.We look forward to welcoming you back to Mercure Kuta Beach Bali in the near future.”Sincerely,Management
Guest User
Superior Twin Room
Stayed in Jul 2025
Family
72 review
7.0/10
Posted on Aug 20, 2025
The hotel is good location right next to Kuta beach. But the room I have on the second floor is old the room smell bad I have to call the hotel for spray the room. Toilet and shower look like in the picture. I was disappointing from this hotel. Front speak a little English. breakfast is almost the same every day. 
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are glad that you appreciated our location right next to Kuta Beach.However, we sincerely apologize for the disappointment you experienced with the room condition, smell, bathroom facilities, and breakfast variety. We also regret any inconvenience caused by the communication at our front desk. This does not reflect the service standard we strive to provide, and please be assured that we are addressing these matters with our team to improve both our facilities and service quality.Your comments are very valuable in helping us enhance our guest experience, and we truly hope we will have the opportunity to welcome you back and provide you with a much better stay in the future.Sincerely,Management
Guest User
Superior Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jul 23, 2025
I really enjoyed my stay. The first night there were some issues with the key reader on my door but the staff was really helpful and fixed the problem first thing in the morning. The breakfast had a good selection and the location is close to the beach, shopping and many restaurants. I would definitely stay here again
Response from Property: Dear Valued Guest,Thank you for sharing your experience at Mercure Kuta Beach Bali. We’re glad to hear you enjoyed your stay overall and appreciated our convenient location near the beach, shopping, and dining options.We sincerely apologize for the issue with your key reader on the first night, but we’re happy our staff was able to resolve it promptly. It’s wonderful to know you enjoyed our breakfast selection as well.We look forward to welcoming you back for another great stay in the future!Sincerely,Management
Guest User
Deluxe Ocean Double Room
Stayed in Nov 2025
Couple
6 review
8.5/10
Very good
Posted on Jan 9, 2026
We had a good stay overall at this hotel. The location was good and near to the beach and the popular beach walk shopping mall that housed many international brands. It was also close to many other restaurants. The room we had was spacious and clean, we enjoyed our stay. However it could be slightly noisy at night as the vehicles were revving loudly once the traffic cleared up at night. Overall still a pleasant stay.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you had a good overall stay and that you enjoyed our convenient location near the beach, Beachwalk Shopping Mall, and the many surrounding dining options. It is also wonderful to know that you found your room spacious and clean, contributing to a pleasant stay.We appreciate your comment regarding the noise at night due to traffic. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is truly valuable to us, and we will take it into consideration as we continuously look for ways to enhance our guests’ comfort.Thank you once again for choosing Mercure Kuta Beach Bali. We hope to have the pleasure of welcoming you back in the future.Sincerely,Management
Guest User
Superior Twin Room
Stayed in Jun 2025
Traveling with friends
20 review
8.0/10
Very good
Posted on Jul 4, 2025
Good location with lot of eating places around it. Many massages center around the hotel too,
Response from Property: Dear Jit Seng,Thank you for your kind feedback!We're delighted to hear that you enjoyed our convenient location, surrounded by great dining options and massage centers. We hope you had a relaxing and memorable stay with us.Looking forward to welcoming you back to Mercure Kuta Beach Bali in the near future!Sincerely,Management
Guest User
Superior Double Room
Stayed in May 2025
Family
2 review
8.0/10
Very good
Posted on Jun 9, 2025
Good location Hotel. Cleanliness need to improve. Breakfast variety need to consider. Anyway, pleasant staff and strategic location is best in class. Thanks!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Kuta Beach Bali.We’re pleased to know you appreciated our strategic location and the friendliness of our staff — your kind words are truly appreciated. We also value your feedback regarding cleanliness and breakfast variety. Please be assured that we are taking your comments seriously and will work to improve in these areas.We look forward to the opportunity to welcome you back to Mercure Kuta Beach Bali for an even better experience in the future.Sincerely,Management
Guest User
Superior Twin Room
Stayed in May 2025
Couple
1 review
7.5/10
Posted on Jul 9, 2025
Great location Nice view on roof top Room size is good, quite big give. Its price But amenity is not good. Provided complementary 2 bottle of very small 300 ml water and also cannot request extra.  No razor provided nor even request.
Response from Property: Dear Watcharapan,Thank you for taking the time to share your experience at Mercure Kuta Beach Bali. We're pleased to hear that you enjoyed our great location, rooftop views, and spacious room — it's wonderful to know these aspects added comfort to your stay.We also appreciate your feedback regarding the room amenities. We apologize for any inconvenience caused by the limited complimentary water and lack of certain items like a razor. Your comments have been shared with our team as we continually strive to improve guest satisfaction and service offerings.We hope to have the opportunity to welcome you again and provide an even better experience in the future.Sincerely,Management
Guest User
Superior Double Room
Stayed in Oct 2025
Solo traveler
4 review
9.0/10
Great
Posted on Dec 7, 2025
The staff were great. Rooms were a bit dated and it could use with a renovation, lots of loose fittings and other wear and tear. The walls are very thin too- I thought my door bell was ringing when it was next door- it was loud enough to wake me each time and to hear conversations etc. The infinity pool is a great spot and the staff are very friendly. It’s a shame the beach out the front of the hotel is eroded severely so there isn’t much there, it’s better to walk down the beach a bit to find a nicer patch, but not too far- about 5 minutes.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback.We are truly pleased to hear that our team made a positive impression and that you enjoyed the infinity pool and the friendliness of our staff. Your kind words will certainly be shared with the team as encouragement.At the same time, we sincerely apologize for the inconveniences you experienced regarding the room condition, loose fittings, and sound insulation. Your comments about wear and tear and thin walls are well noted, and we fully understand how this affected your comfort. Please be assured that these points are taken seriously and are part of our ongoing review as we work toward future improvements.We also appreciate your honest feedback regarding the beach condition in front of the hotel. While coastal erosion is a natural challenge beyond our direct control, we are glad you were still able to enjoy a nicer beach area within a short walk, and thank you for sharing this helpful tip with future guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Management