MERUSAKA Nusa Dua

Spent one night at Merusaka Nusa Dua. All the facilities are good, delicious breakfast, and the stafs are very helpful. Love the beach with the clean white sands but unfortunately it was raining in the morning so that we cannot go to the beach. Wish we can stay again another time. EAP.

Honest Review: Beautiful Location, But Showing Its Age. I stayed at Merusaka Nusa Dua expecting a true 5-star experience, but the hotel feels like an older property that is not being properly maintained. The Good: • The location is excellent right in prime Nusa Dua, just steps away from a long stretch of beautiful white sandy beach that is very clean. • The lobby is spacious, airy, and surprisingly cool and welcoming. • staff are friendly and professional. The Bad: Unfortunately, our first room was extremely uncomfortable. The air conditioning was not working properly (the room stayed hot and humid), with water dripping from the unit due to condensation. When we called reception, they sent an engineer who confirmed the unit was old and basically couldn’t fix it on the spot. Thankfully, Pak Jaya (the manager) responded quickly and personally came to move us to a new room. The second room’s air conditioning worked perfectly and was very cooling. His personal attention and fast action were much appreciated. However, the restaurant buffet was as disappointing as the first room. Flies were swarming around the food stations, especially the eggs, fruits, and porridge. This is unacceptable for a hotel of this category. Final Thoughts: Merusaka Nusa Dua has a fantastic location and some good staff, but the hotel is clearly aging and the maintenance standards (especially air conditioning and pest control in the restaurant) need serious improvement. Management should review their maintenance schedule and monitor room conditions more strictly. Because of this experience, I would not choose to stay here again. Rating suggestion: 3/5 or 6/10 (mainly saved by the location and the manager’s helpful response).

Good value for a beach resort and love the direct beach access! Staffs are friendly and helpful, room is spacious. The only downside is the room is a bit damp and the fabric sofa smelled bad bcos of the humidity. However, the staffs are trying their best and replaced the smelly sofa to another one after we feedback to them. The replaced sofa still smell bad tho. Other than that, we are happy with the stay!

What an amazing hotel it is! This hotel offers more than we bargained for. Everything is great such as location, staff, food, activities and etc. we loved our stay.

Good, good. The shower is leaking. The electrical outlet is low. There is only one bedside cabinet in a giant room with a giant bed. Noisy beach. A straight road goes through all the hotels, so there is a bikers' "ding dong" band. Not a relaxing ocean wave sound. For 5 out of 6 days, the ocean was dirty because of seaweed. The water is cold; the farther you go, the warmer it becomes. The place is very beautiful, and it’s obvious that a lot of care goes into maintaining it. There are a lot of cafes and a great grocery store within 5 minutes of the hotel. Breakfast is good. Eggs, chicken, beef, bread, juice, coffee. On the last day, the ocean was amazing. Clean and warm. The room is comfortable. The bathroom is awesome. Huge mirror, large bathtub. Cleaning every day. Quiet neighbors and street.