Amaris Hotel Teuku Umar Reviews

Response from Property: Dear Mr. David Budiono,Thank you for sharing your experience with us. We are delighted to know that you had another pleasant stay and that our convenient location suited your business trip needs.It's wonderful to hear that you enjoyed the breakfast, found the room clean and comfortable, and were satisfied with the hospitality provided by our team. Your kind words are truly appreciated and serve as great motivation for us to continue delivering excellent service.We look forward to welcoming you back on your next business trip and making your stay just as enjoyable.Warm regards,Malpin PagauHotel Manager

Response from Property: Dear Sir/ Madam,Thank you for your feedback.We’re glad to hear that you appreciated our location and still find our hotel to be a good value for money. At the same time, we truly regret to learn that your recent experience did not meet the same standards as your previous stay.Your comments regarding the overall condition of the hotel are very important to us and have been shared with our team for further evaluation and improvement. We are continuously working on maintenance and upgrades to ensure a better guest experience.We sincerely hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future.Best Regards,Malpin PagauHotel Manager

Response from Property: Dear Our Value Guest,Thank you for sharing your detailed feedback, and for your past association with the company—we truly value your perspective.We are sincerely sorry to hear that your recent stay at Amaris Hotel Teuku Umar did not meet your expectations. We regret the inconvenience you experienced with the WiFi, breakfast quality, and overall facilities, as well as the disturbance caused by noise from the nearby venue. We understand how this could affect your comfort, especially during the night.Please be assured that your comments have been shared with our management team for immediate review and improvement. We are continuously working to enhance both our service standards and facilities to provide better value in line with our rates.We truly appreciate your constructive feedback and hope to have the opportunity to restore your confidence in us with a better experience in the future.Best Regards,Malpin PagauHotel Manager

Response from Property: Dear Our Value Guest,Thank you for your review.We’re glad to know that you found your stay suitable for a short visit. We truly appreciate your feedback and hope to have the opportunity to welcome you again for an even better experience in the future.Best Regards,Malpin PagauHotel Manager

Response from Property: Yth. Bapak/ Ibu,Terima kasih atas ulasan Anda.Kami sangat senang mengetahui bahwa Anda merasakan pelayanan yang ramah dari tim resepsionis kami. Hal ini akan menjadi motivasi bagi kami untuk terus memberikan pelayanan terbaik kepada setiap tamu.Kami tunggu kedatangan Anda kembali di kunjungan berikutnya.Hormat Kami,Malpin PagauHotel Manager

Response from Property: Dear Mr. Mayandra Pramoedyansyah,Thank you for your wonderful review. We are delighted to hear that you enjoyed our hotel and its convenient location.We truly appreciate your support and look forward to welcoming you back for another great stay in the future.Warm regards,Malpin PagauHotel Manager

Response from Property: We truly appreciate your input and are glad to hear that your stay was enjoyable. We always strive to provide the best service for our guests, and we are committed to improving our facilities and services to make your experience even better in the future.We look forward to welcoming you back and providing you with an even more perfect stay next time. Thank you again for your valuable feedback!

Response from Property: Thank you very much for taking the time to provide your valuable review and feedback. We are glad you enjoyed our hotel's strategic location close to the hustle and bustle. We apologize for the inconvenience you experienced regarding the damp smell in the room and the lack of coffee/tea facilities. We are currently evaluating and making improvements to ensure the comfort of our guests. In-room coffee/tea facilities will also be added soon to meet our guests' expectations. We greatly appreciate your feedback and look forward to welcoming you back in the future for an even better experience. Thank you for your understanding.