Jl. Raya Pengosekan No.1, Mas, Kecamatan Ubud, Gianyar, Bali, Bali Province, 80571, IndonesiaView hotel details
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Guest Reviews of Purana Suite Ubud
8.7/10
Very good
60 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.7
Service8.7
Cleanliness9.0
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All reviews(60)
Positive reviews(54)
Reviews with photos/video(21)
Great service(7)
Awesome stay(5)
Negative reviews(1)
Guest User
Suite With Pool View
Stayed in Oct 2025
Couple
2 reviews
10/10
Outstanding
Posted on Nov 12, 2025
This is one the best hotels I’ve ever stayed in. The room, the amenities, the services, all are excellent. And the staff is a treasure, we really really loved the hotel. Don’t hesitate and book now.
Jodiewoohy
Suite With Pool View
Stayed in Oct 2024
Couple
6 reviews
10/10
Outstanding
Posted on Nov 4, 2024
The staff is very nice and the do the good service!
In the morning the breakfast is very yummy too !
Response from Property: Thank you very much for staying with us and appreciated for your nice feedback.
Adeline Wok
Suite With Pool View
Stayed in Sep 2024
Couple
1 reviews
10/10
Outstanding
Posted on Oct 28, 2024
A step into paradise. Easily one of the best stays we’ve had. Cozy and spacious room with the warmest and thoughtful hospitality from the staff. Hope to return again when we can. Thank you Purana for the unforgettable stay!
Response from Property: Thank you for choosing and staying with us. we are happy have the opportunity to meet and delivery our best. we hope have time to meet you again.
crystalbunny
Suite Pool Access
Stayed in Mar 2024
Couple
5 reviews
9.5/10
Amazing
Posted on Apr 25, 2024
Friendly staff, Comfy room, strategies location. All perfect.
Response from Property: Thank you for your feedback.
opalsky_22
Suite Pool Access
Stayed in Mar 2024
Traveling with friends
21 reviews
9.0/10
Great
Posted on Apr 27, 2024
Good location. Walking distance to cafes. Room is clean spacious and with the pool right infront of balcony.
Response from Property: Thank you for your nice comment.
wando hung
Suite Pool Access
Stayed in Dec 2023
Couple
259 reviews
8.0/10
Very good
Posted on Feb 17, 2024
i like this hotel
Response from Property: Thank you.
Guest User
Suite Pool Access
Stayed in Dec 2024
Family
26 reviews
6.5/10
Posted on Feb 3, 2025
The check-in experience was not very good. I booked a triple room at an additional price in advance. The platform said it included a double bed and a sofa bed and three breakfasts, but when I arrived, I found that there was no sofa bed in the room. The staff said that I needed to pay extra. When communicating at the front desk, a female employee had a very tough and impolite attitude, and even asked us to communicate with the platform ourselves. Later, the manager came forward to communicate with the platform to clarify the misunderstanding and help us add an extra bed. Employee training needs to be strengthened. The traffic jam near the hotel is very serious. I had to get off the taxi and walk back many times, otherwise I would be stuck in the traffic jam for more than half an hour. The biggest advantage is that the hotel breakfast is one of the best we have ever eaten! It's very rich and delicious, the ingredients are fresh and delicious, the dishes are beautifully presented, and it is a wonderful experience to dine in the gallery!
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Response from Property: Thank you very much for your comment and appreciated for your nice feedback.
Anonymous User
Suite With Pool View
Stayed in Sep 2024
Traveling with friends
25 reviews
8.5/10
Very good
Posted on Oct 14, 2024
The breakfast was very good and the service quality was also very good. It's just that there are a lot of small bugs in the room, some of which are still in the quilt, making it difficult to sleep. I ordered room dining and put it next to the table in the room. When I got up early in the morning, I saw hundreds of ants on the plate. I knew that there must be mosquitoes when living in the forest, but there were too many bugs in the room, which reflected the cleanliness. It’s not adequate either. The staff was friendly but the bug problem made it difficult to sleep well!
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Response from Property: Thank you very much for your nice comment. regarding the bug we have bee maintenance our hotel and always trying to preventive maintenance all of buliding and rooms to get cleanliness.
shippman
Suite With Pool View
Stayed in Nov 2024
Family
18 reviews
3.5/10
Posted on Dec 24, 2024
I was deceived by the photos and high ratings. This hotel is positioned as a high-end Ubud-style B&B. In order to attract young Australian customers, it has made some messy gimmicks, but the actual quality is ordinary.
The room is newly built. The one I stayed in has a swimming pool balcony. It looks beautiful in the photos, but it is actually the low-cost decoration standard of domestic B&Bs.
It is located at the entrance to the southern suburbs of Ubud, and the congestion is the worst. It looks less than 3 kilometers away from the palace, but this road in Ubud is the most congested, the sidewalks are very dirty, and it is inconvenient to walk or take a taxi.
The service problem is even worse. After I complained to Ctrip, they also compensated me part of it. I will add more next time.
During the peak season of Christmas in Ubud, this hotel had no guests at all
Original textTranslated by Google
Response from Property: Thank you very much for your comment and feedback. here with first would like to say thank you very much for staying with us and we are sorry for the inconvenience caused. here also would like to clarify some information as above.1. Suite room: our room is suite room pool access and suite pool view. the bed size is king size bed (200cmx200cm) and able for 2 adults + 1 child share bed. we have asked about the extra bed is option for the convenience stay to our guest. 2. Child policy : 0-5 year is free stay together with parent. 5 years - 12 years will charge for extra bed requested or breakfast is half price. 12-above is adult and will charge extra bed base on requested or charge for extra person with breakfast.3. Breakfast option, we have breakfast package (set menu) or alacarte menu, guest are able to choose with the option.4. Location, our hotel is clear location on our website, other media too. we never said our place in Ubud center but outside of Ubud at Jl. pengosekan, Mas, ubud, Bali.5. Noisy road, our tagging is a harmonious lifestyle in the center, we never promosing toour guest if our hotel in peaceful or out from noisy but we are in hramonious with around of us.once again, thank you very much for your nice comment and appreciated for your feedback. we do apologize for any inconvenience caused as not your expectation with us.Best regards,Mr. Sana
Guest User
Suite Pool Access
Stayed in Dec 2023
Couple
1 reviews
10/10
Outstanding
Posted on Jan 22, 2024
Very good. Friendliness and service are the best. This is a hotel where I made unforgettable memories while staying in Ubud for a few days. May you prosper.
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Response from Property: Thank you very much for your nice feedback and comment.
Guest User
Suite Pool Access
Stayed in May 2024
Couple
1 reviews
10/10
Outstanding
Posted on Jun 12, 2024
I liked that all the staff were so friendly.
Greet me warmly every time I leave and come back.
There was someone at the front desk 24 hours a day, so I wasn't scared even when I left in the early morning!
The room condition is very good and it is the best value for money.
It's so healing. Stay healthy, all employees ♥️
Original textTranslated by Google
Response from Property: Thank you very much for staying and choosing us. we are happy to heard that you have a nice and enjoyed stay during with us. we hope have time to welcoming you back again in this year.best regards,Mr. Sana
Guest User
Suite With Pool View
Stayed in Sep 2024
Traveling with friends
53 reviews
8.5/10
Very good
Posted on Oct 9, 2024
Nice environment, service
Original textTranslated by Google
Response from Property: Thank you for feedback.
Eileen G
Stayed in Jun 2026
Family
10/10
Outstanding
Posted on Jul 13, 2026
We’ve just returned from the most wonderful six-night stay in a two-bedroom villa at Purana, and it exceeded our expectations in every way. From the moment we landed, everything was seamless. The airport transfer was perfectly organised, and we were greeted with refreshing welcome drinks and the warmest hospitality. We immediately fell in love with the calm, minimalist, Zen-like atmosphere. When we were shown to our villa, we were speechless. The photos online simply don’t do it justice. I hadn’t realised the villa consisted of two separate bedrooms, each with its own private bathroom. It was absolutely perfect for our family, giving everyone their own space. My two teenagers were thrilled! As we arrived late in the evening, dinner was delivered to our villa. Just when we thought our first impressions couldn’t get any better, the food and cocktails completely blew us away. In fact, the meals at Purana ended up being the best we had during our entire two-week trip. During our stay, we enjoyed a fantastic day trip organised by the hotel with an excellent driver and guide, took part in an incredible cooking class with the hotel chef (which even my teenagers loved!), and treated ourselves to amazing deep tissue massages in the spa. Purana is a true oasis of calm in the middle of a bustling town. Every member of staff was genuinely kind, attentive, and eager to help, from the communication before we arrived to the care we received throughout our stay. A special thank you to Ayu for making everything so easy and welcoming. We were genuinely sad to leave and are already looking forward to returning. I couldn’t recommend Purana highly enough.
Response from Property: Dear Valued guest, Warmest greeting from Purana suite Ubud a harmonious lifestyle in the center. Thank you so much for your incredible and heartfelt review. We are truly honored that you chose Purana Suite Ubud for your family holiday and that your six-night stay exceeded your expectations in every way. Reading your kind words brings a smile to all of us. We are delighted that your experience was seamless from the moment you arrived, from the airport transfer and warm welcome to discovering your two-bedroom villa. It is wonderful to know that the villa layout was perfect for your family and that your teenagers enjoyed having their own private space. We are especially thrilled that our culinary offerings became one of the highlights of your Bali trip. Knowing that our meals and cocktails were the best you experienced during your two-week holiday is truly the highest compliment for our culinary team. We are also delighted that you enjoyed the cooking class, spa treatments, and the day tour with our driver and guide, creating unforgettable memories together as a family. Your recognition of our team's genuine hospitality means the world to us. We will be sure to share your special thanks with Ayu, who will be delighted to know she helped make your stay so welcoming and effortless. Comments like yours inspire our entire team to continue creating exceptional experiences for every guest. Thank you once again for your glowing recommendation. It was an absolute pleasure to host you and your family, and we are already looking forward to welcoming you back to your home in Ubud for another unforgettable stay. Until then, we wish you safe travels and many more wonderful adventures. Sincerely yours, Warasana GM Purana
MzTh0mas3
Stayed in Feb 2026
Solo traveler
10/10
Outstanding
Posted on Mar 6, 2026
My stay at Purana Resort was truly wonderful. From the moment I arrived, everyone was incredibly kind, welcoming, and accommodating. The property was very clean and well maintained with no odors or critters, which made it feel comfortable and relaxing. The bed was also one of the most comfortable I have ever slept in while traveling. The welcome drink quickly became my favorite drink during my stay. Even though it was not on the menu, the staff happily made it for me whenever I asked. The massage was the best I have ever received and the cooking class was so much fun. I did start to feel a little lightheaded during the class and the chef kindly finished preparing the meal while making sure I was okay. The restaurant serves the best Indonesian food I have ever had. I truly did not have a single dish that I did not enjoy. I also want to mention Fitri, who was so welcoming. We talked, laughed, and she has such a beautiful smile and spirit. Sukraeni was equally as amazing too. Everyone at the property actually. I typically struggle to remember names, but I’ll never forget theirs because of the service. Even after I moved to another property to join friends who arrived later, I kept coming back to Purana every day for drinks, food, or a massage until I left Bali. Whenever I return to Ubud, I will absolutely stay at Purana Resort again.
6/9
Response from Property: Dear MzTh0mas3, Warm greetings from Purana suite Ubud a harmonious lifestyle in the center. Thank you so much for sharing your wonderful experience with us. We are truly delighted to hear that your stay at Purana was so memorable and that our resort felt like a true gem during your time in Ubud. It is lovely to know that you enjoyed the comfort of the room, the cleanliness of the property, and especially the little touches such as the welcome drink, our cooking class, and the relaxing massage. We are also glad that our chef was able to take good care of you during the class and ensure you were comfortable. Your kind words about our restaurant and Indonesian cuisine mean a lot to us, and we are very happy that you enjoyed every dish during your stay. What makes us even more proud is hearing that the warmth of our team made such a strong impression on you. Fitri and Sukraeni will be thrilled to hear your compliments, and we will be sure to share your lovely message with them and the entire team. It truly means a lot to know that even after moving to another property, you kept coming back to visit us for drinks, food, and a massage. That is one of the greatest compliments we could receive. Thank you once again for your kind support. We cannot wait to welcome you back to Purana suite Ubud whenever your travels bring you to Ubud again. Warm regards, I Ketut Warasana General Manager Purana suite Ubud.
GonTiag
Stayed in May 2026
Traveling with friends
8.0/10
Very good
Posted on Jun 18, 2026
Very tradicional but good good
Response from Property: Thank you very much for staying with us.