ARTOTEL Sanur Bali

ARTOTEL Sanur Bali Reviews

ARTOTEL Sanur Bali

Jl. Kusuma Sari No.1, Sanur, Denpasar Selatan, Bali, IndonesiaView Hotel Details
ARTOTEL Sanur Bali
ARTOTEL Sanur BaliARTOTEL Sanur BaliARTOTEL Sanur Bali
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1 night

ARTOTEL Sanur Bali Guest Reviews

4.4/5
Very Good
69 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.4
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All Reviews(69)
Positive reviews(68)
Reviews with photos/video(8)
Awesome stay(15)
Great service(9)
Clean and tidy(8)
Delicious breakfast(7)
Negative reviews(1)
Guest User
Double Studio 30
Stayed in 2023年2月
Solo travelers
9 review
5.0/5
Outstanding
Posted on 2023年2月12日
Beautiful art pieces in the lobby. Room was clean. Everyone was really friendly and approachable. Location is great for me, quiet and far from the city. Breakfast was decent and sufficient. The pool is great! Great experience overall. Will visit again.
Response from Property: Dear Guest User,Thank you for taking the time to share your experience stay with us. It is a true delight to receive such great feedback following your recent visit. We are all looking forward to being able to welcome you back for another exceptional experience in the near future.We HeART You,Guest Experience Manager
OLEKSANDRA
Twin Studio 30
Stayed in 2023年2月
Family
18 review
4.7/5
Amazing
Posted on 2023年2月9日
Nice hotel with unique design. Breakfast could be improved, was not too tasty, but not bad. Rooms are spacious, but sound isolation could be better. Their rooftop bar and swimming pool is amazing. The service was satisfied.
Response from Property: Dear Oleksandra,We are pleased to learn that you had a memorable stay and were satisfied with our service. We are truly delighted to know that you had a memorable experience staying at the hotel and enjoyed the hospitality and service. Your generous comments have been shared with the entire team and we look forward to welcoming you back again to our hotel soon.We HeART You,Guest Experience Manager
Anonymous User
Double Studio 30
Stayed in 2023年1月
Couples
1 review
5.0/5
Outstanding
Posted on 2023年2月3日
Great hotel with great location, i love the tastes for the breakfast. love to come back another time.
Response from Property: Dear Anonymous User,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
Jasvin
Double Studio 30
Stayed in 2024年4月
Booked for others
5 review
5.0/5
Outstanding
Posted on 2024年4月19日
Stayed here before and loved it
Response from Property: Dear Jasvin,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Asst Room Division Manager
Lee_sa
Double Studio 30
Stayed in 2022年9月
Family
6 review
3.7/5
Posted on 2022年11月5日
When we checked-in it was night & when we wanted to tap the card to enter the room it didn't want to open, until finally I went downstairs 2 times to ask to be checked why the card couldn't be used, than the employee go upstairs to open the door with card & it turned out that the machine for door access was broken so they had to call a technician for repair. So far the others are ok, only the mattress is disappointed because the sound is annoying & there is 1 light panel that cannot be turned on, so if you want go to sleep you have to choose between total darkness or light with bright lights (on my room 4th floor). We only get 1 complimentary drink when check-in, but no prob. TQ.
Response from Property: Dear Lee_sa,Thank you for your recent stay with us. It was with great regret to read that we did not live up to your expectations and that some aspects of your stay have impaired your overall experience. Please accept our sincerest apologies for your disappointment. Hope we can serve you better.We HeART You,Guest Experience Manager
ssu han
Double Studio 30
Stayed in 2023年6月
Booked for others
2 review
5.0/5
Outstanding
Posted on 2023年7月15日
Good spead of breakfast and nice room lay out and clean
Response from Property: Dear Guest User,Dear Anonymous User,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
Atika Emma
Twin Studio 30
Stayed in 2022年6月
Family
1 review
5.0/5
Outstanding
Posted on 2022年6月3日
It was written as a 4-star hotel, however our experience was definitely a 5-star hotel experience. From the front desk to the room was really great, modern and artsy. The room itself was so tidy, clean and spacious. The amenities on the room was very complete, they even provide a speaker and coffee machine there. The breakfast is exquisite, they even have a barista to serve us a cup of coffee. Every staff members I met were professional, delightful and eager to help. Not to mention, the location was really great. It not too crowded but close to anywhere. You can go to the beach by 3 minutes walk and enjoy the sunrise. I definitely will be back here! and recommend this hotel to people I know🤍
6/8
Response from Property: Dear Atika Emma,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
siska silvia
Double Studio 30
Stayed in 2022年11月
Family
1 review
3.5/5
Posted on 2022年11月11日
Stayed here for 3nights, and booked Studio55 but upon check-in, they informed us that the aircon in all Studio 55 has to be off as there's a problem in the system. They downgraded us to Double Studio 30. It's such a disappointment as we are really looking forward to the bigger room with a bathtub, and there's no sofabed either for our toddler to sleep. At first, they offer us a lunch and dinner voucher for our stay there but I have already made plans for our meals, so in the end, we opted for a refund. The diff in the balance was S$163.9, but in the end, we only received S$108.69 and trip coins worth S$110.06. We are grateful for the good intention of Trip.com Regarding the hotel, location is awesome, there are a lot of beach cafes and restaurants nearby, and the pool is okay. The floor in our bedroom is always sticky somehow. Breakfast was average.
Response from Property: Dear Siska Silvia,Thank you for your recent stay with us. It was with great regret to read that we did not live up to your expectations and that some aspects of your stay have impaired your overall experience. Please accept our sincerest apologies for your disappointment. We HeART You,Guest Experience Manager
Eng kiat
Double Studio 30
Stayed in 2022年10月
Couples
3 review
4.0/5
Very Good
Posted on 2022年10月12日
Room clean , but sewage drain slow after shower and flood abit, breakfast good and good service from staff. Rooftop pool nice view anything no fitness
Response from Property: Dear Eng Kiat,Thank you for your recent stay with us. It was with great regret to read that we did not live up to your expectations and that some aspects of your stay have impaired your overall experience. Please accept our sincerest apologies for your disappointment. Hope we can serve you better.We HeART You,Guest Experience Manager
Hassan
Double Studio 30
Stayed in 2022年9月
Solo travelers
3 review
5.0/5
Outstanding
Posted on 2022年9月24日
Excellent hotel and friendly staff located a 5 minute stroll from the beach. Just lovely
Response from Property: Dear Hassan,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
SkyWorld88
Double Studio 30
Stayed in 2022年10月
Couples
26 review
4.0/5
Very Good
Posted on 2022年10月5日
Room is large and best view, but for the bathroom is a bit smelly !
Response from Property: Dear SkyWorld88,Thank you for your recent stay with us. It was with great regret to read that we did not live up to your expectations and that some aspects of your stay have impaired your overall experience. Please accept our sincerest apologies for your disappointment. Hope we can serve you better.We HeART You,Guest Experience Manager
Guest User
Double Studio 30
Stayed in 2022年9月
Business travelers
1 review
4.0/5
Very Good
Posted on 2022年9月9日
Nice hotel. Clean, friendly service with good facilities.
Response from Property: Dear Guest,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
Guest User
Double Studio 40
Stayed in 2022年9月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2022年9月6日
Nice hotel. Good location, good services and good food.
Response from Property: Dear Guest,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
Guest User
Double Studio 30
Stayed in 2023年1月
Solo travelers
33 review
5.0/5
Outstanding
Posted on 2023年1月25日
Comfortable bed
Response from Property: Dear Guest User,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager
Guest User
Double Studio 30
Stayed in 2023年9月
Solo travelers
3 review
5.0/5
Outstanding
Posted on 2023年10月24日
The room is spacious and has a balcony. The buffet breakfast is rich, it takes three minutes to walk to the beach, and you can see the sea from the rooftop swimming pool. My favorite hotel in this area of ​​Bali✨
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6/8
Response from Property: Dear Guest User,Dear Guest User,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,Guest Experience Manager