Beautiful hotel, but unfortunately the service completely ruined our honeymoon
The hotel itself is genuinely stunning. The property, design and overall appearance are beautiful, and on the surface it looks like the perfect place for a honeymoon. Unfortunately, the service and attention to detail were extremely disappointing and, in our experience, nowhere near the standard you would expect from a hotel like this.
We left one day before our scheduled checkout, despite our stay being from 20th–27th August, because the experience became so frustrating that I told my wife it was time to leave and that I would rather pay extra to stay somewhere else.
When we arrived, we specifically explained that we had already had a poor experience at our previous hotel and asked whether they could make sure we were properly looked after because this was our honeymoon. We were reassured that they absolutely would. Unfortunately, the reality was the complete opposite.
We were given a ground-floor room, and every morning we could clearly hear staff outside our door as well as people moving around upstairs. It completely took away from the peaceful honeymoon experience we were expecting. We even asked whether we could pay extra for a room upgrade, but despite explaining the situation, we didn’t feel that there was any genuine effort to accommodate us.
One experience in particular really shocked me.
We had left our honeymoon dessert in the room for the cleaner to collect. It wasn’t taken away, so we assumed it had simply been forgotten. The following day, we noticed it had actually been put back into the fridge. I was confused, so I eventually took it outside and left it by our front door. It remained there for two days, with fruit flies eventually gathering all over the strawberries.
To make matters even stranger, someone then moved the dessert from directly outside our room to the other side of the corridor. I genuinely couldn’t believe what I was seeing. Something that should have simply been removed by housekeeping was left sitting there until it became unhygienic.
The towel situation was another major issue.
The hotel’s policy states that if you want your towels changed, you leave them on the floor. I followed this policy twice, deliberately making sure the towels were wet so there could be no confusion that they needed changing. On both occasions, the exact same wet towels were picked up, folded and placed back on our bed — the bed we were sleeping in.
At that point, it wasn’t just about towels anymore. It was the lack of care and attention to basic hygiene and housekeeping standards.
We genuinely reached the point where I said to my wife, “It’s time to go.” We left on the 26th, one day before our planned departure.
It’s such a shame because the hotel itself is beautiful and has so much potential. However, a stunning building cannot compensate for poor service, poor housekeeping and a lack of care — especially when guests have specifically told you that they are on their honeymoon and have asked you to make the experience special.
My advice: if you are allocated a ground-floor room, I would strongly recommend asking to change rooms immediately. If you’re looking for a hotel where the service matches the appearance of the property, unfortunately this wasn’t our experience.
Beautiful hotel. Very disappointing service. I have attached some photos to show that I actually did stay at the hotel and I’m not an Ai making this up.
Ps the wooden stand that holds the shower gel, shampoo and conditioner stinks due to water building up and no one cleaning them regularly.
