AYANA Resort Bali Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are pleased to know that, despite your expectations, you still had a pleasant overall experience at AYANA Bali.We also appreciate your comments regarding the dining and in-resort offerings. Your feedback is valuable to us and will be shared with the relevant teams as we continue to look for ways to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay next time.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your honest feedback. We are glad to hear that you enjoyed the beautiful surroundings, although we are sorry that the condition of the room and its facilities did not meet your expectations.We understand that the details and upkeep of a room have a significant impact on the overall stay, and your comments are valuable as we continue to improve the condition and presentation of our accommodation.We are sorry that we were unable to provide the experience you had hoped for on this occasion, and we appreciate you taking the time to share your feedback with us.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us, we are delighted to hear that you had a wonderful stay and made the most of the many pools across the resort. It is also great to know that you enjoyed our beach, there is certainly plenty to explore around the AYANA Resort.We hope you had plenty of time to relax, enjoy the surroundings, and create some memorable moments during your stay. It would be a pleasure to welcome you back to AYANA Bali again.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,We are delighted that you enjoyed the atmosphere of the resort and, of course, started your mornings with such a satisfying breakfast. We will be especially happy to hear that the croissants and scrambled eggs were your favourites.Thank you for sharing your experience with us. We hope your next visit brings you back to the breakfast table for another delicious start to the day.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,We are so pleased to know that having Japanese-speaking members of our team made your stay feel more comfortable and welcoming. It is wonderful to hear that you felt well looked after throughout your visit.Thank you for the kind words, and we are especially happy to hear that you would like to return. We will look forward to welcoming you back to AYANA Bali for another enjoyable stay.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,We are pleased that you enjoyed the pools, facilities, ocean views, and the warm service from our team.We are sorry that some aspects of your stay did not meet your expectations, particularly regarding the room experience and some of the arrangements during your visit. We appreciate you sharing this feedback, and your comments will be shared with the relevant teams for review.We hope to have the opportunity to provide you with a smoother experience on your next visit.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for such a lovely review. We are delighted that our service and hygiene standards lived up to your five-star expectations, and that you enjoyed the beautiful seaside setting and unforgettable sunsets.AYANA’s views do have a way of drawing people in, even visitors who come just to capture a photo. We are so pleased you were able to enjoy the scenery as part of your stay, and we hope to welcome you back for more beautiful sunsets.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,What a lovely way to begin your stay at AYANA. We are so happy that everything, from your arrival and room to the location and warm hospitality made such a wonderful first impression.It is especially nice to hear that our Rock Bar team could move you from the counter to a sofa seat so all three of you could enjoy the experience more comfortably. We are also glad you had time to enjoy the pool and spa, even if one night was not nearly enough to explore everything the resort has to offer.We hope your next visit will be a little longer, giving you more time to relax, discover, and enjoy AYANA Bali at your own pace.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your honest feedback. We are glad you enjoyed AYANA’s beautiful landscaping and appreciated the efforts of most of our team members.I am sorry, however, that the slippers broke easily and that the welcome fruit was not acceptable. Thank you for sharing this with us and will share your comments with the relevant teams for review.We are also concerned to hear that your interaction with Ayu Dinda felt less welcoming. This is not the impression we want any guest to leave with, and we will ensure the feedback is reviewed with the team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a more thoughtful and comfortable experience in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us. We are delighted that you enjoyed your villa upgrade, the convenience of our app-based car service, and our breakfast and dinner offerings. It is wonderful to hear that you explored the beautiful resort grounds and enjoyed the spectacular sunset at Kubu Beach. We are especially glad that your early visit to Rock Bar allowed you to experience the dramatic beauty of the waves and coastline.We hope to welcome you back for many more memorable moments at AYANA Bali.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologise that the view from your room did not meet your expectations, particularly after you had raised your concern with our team upon arrival.We understand your frustration and regret that our communication did not provide the clarity you expected. Your comments regarding the room category and view representation have been shared with the relevant teams for review.We hope to have the opportunity to provide you with a more satisfying experience in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for choosing AYANA Bali once again and for sharing such a lovely review. Very happy to learn that your second stay was just as enjoyable as your first, and it is wonderful to know that the birthday surprises made your child’s celebration even more special.We are so happy our team could add those little touches to your family’s stay. We truly appreciate your continued trust in AYANA Bali and look forward to welcoming you back for another memorable Bali getaway.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for your kind words. It was our pleasure to host you, and we are so pleased your stay was an enjoyable one. We look forward to seeing you again on your next visit.Warm regards,Manik SudarsanaExecutive Assistant Manager

Response from Property: Dear Valued Guest,We are delighted to hear that you enjoyed the spacious and comfortable room, as well as the beautiful surroundings of our resort. It is especially pleasing to know that you experienced attentive and impeccable service from the moment you arrived.We are also thrilled that you enjoyed the dining experiences across our restaurants. Your kind words are a wonderful encouragement to our team, and we look forward to welcoming you back for another memorable stay at AYANA Bali.Warm regards,Manik SudarsanaExecutive Assistant Manager