We are a family of 4, 2 adult 2 kids stayed in room 5307. The room itself is far from a 5 star hotel. Cracks on the wall, smell and stains on the old carpet, mouldy on the floor tile gaps, and some unknown marks. There’s also a funky smell as soon as we entered the room. But due to the high occupancy at the time, we just had to accept it.
We went kids club on the second day, there’s a chubby lady at Roxity kids club who definitely needs more training. She has a good ability to screw up people’s holiday.
I ask: because my daughter is 9, can they stay together in here? We will watch them.
She say: no, he ( my son) is under age, he can’t stay. AND THIS IS ACTUALLY A PAY SERVICE, ITS 100k PER HOUR PER KID(She say that with a funny smile).
I replied: ok, so can he go in now?
She replied: no!
She act like I wouldn’t spend the money on my kids! IF YOU JUST CAN’T LET MY SON IN, WHY BOTHER MENTIONING THE PRICE?!!!
SHE SAY THAT ON MY FACE IN FRONT OF MY SON AND MY NANNY!!! We were so uncomfortable! My son was crying!
In conclusion, families come to here for the facilities and kids friendly environment, this is absolutely not ok 👎
I heard another family complaining at the reception when I checked in, didn’t put into heart much, now I learned my lesson!
However, location is good. Reception ladies were nice, and kids love the pool facilities.
