Ibis Balikpapan

Ibis Balikpapan Reviews

Ibis Balikpapan

Jl Ery Suparjan 2 Jl Ery Suparjan 2, Jl. Brigjen Ery Suparjan No.2, Balikpapan, East Kalimantan, 76112, IndonesiaView hotel details
Ibis Balikpapan
Ibis BalikpapanIbis BalikpapanIbis Balikpapan
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Guest Reviews of Ibis Balikpapan

9.4/10
Amazing
58 review
Verified reviews
Location9.5
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(58)
Positive reviews(57)
Reviews with photos/video(15)
Clean and tidy(9)
Great service(8)
Great location(8)
Negative reviews(1)
Ronald Ramakers
Standard Room With Double Bed
Stayed in Jul 2025
Couple
7 review
10/10
Outstanding
Posted on Aug 22, 2025
Compared to other hotels in Balikpapan, Ibis is very affordable. Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator. The Indonesian breakfast is excellent. Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat. Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions. They foist overpriced excursions with a guide and car on every tourist. Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps. In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals. In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
Response from Property: Dear Mr. Ronald Ramakers,Thank you for choosing Ibis Balikpapan and for taking the time to share such a detailed review of your stay.We are delighted to know that you were satisfied with the cleanliness of your room, the comfort of the bed, and the quality of our Indonesian breakfast. We also sincerely appreciate your valuable feedback regarding the shower size, the absence of a refrigerator, and the breakfast variety for international guests.Your suggestions about providing more tourist information and vehicle rental options are very helpful. We will take this into consideration as we continue to improve our facilities and guest services to ensure a more comfortable and well-rounded experience for all travelers.We truly appreciate your trust and hope to welcome you back to Ibis Balikpapan in the near future with even better service.Warm regards,Anom PurboyantoGeneral Manager
Anonymous User
Standard Room With Double Bed
Stayed in Aug 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Sep 16, 2024
The place is close to the city center. It’s clean, and the hot water works well. Friendly service. 100% non-smoking rooms at the hotel.
Response from Property: Dear Guests,We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso,General Manager.
Guest User
Standard Room With Double Bed
Stayed in Jul 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 14, 2025
Good and comfortable !
Response from Property: Dear Guest,Thank you for your outstanding rating and kind words!We’re glad to hear that you found your stay good and comfortable. It was a pleasure to have you with us, and we hope to welcome you back to Ibis Hotel in the near future.Warm regards,Anom Purboyanto
Sukom
Standard Twin Room
Stayed in Aug 2024
Solo traveler
25 review
10/10
Outstanding
Posted on Sep 21, 2024
Everything perfect especially the breakfast is superb 👍
Response from Property: Dear Guests,We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso, General Manager.
Guest User
Standard Room With Double Bed
Stayed in Jun 2024
Business traveler
24 review
10/10
Outstanding
Posted on Jul 19, 2024
Clean . Typical business hotel but it start to show aging.
Response from Property: Dear Guests,We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso, General Manager.
Guest User
Standard Room With Double Bed
Stayed in May 2023
Couple
3 review
10/10
Outstanding
Posted on Sep 17, 2023
the room is great and tidy, the bathroom is kindda small, overall good
Guest User
Standard Twin Room
Stayed in Jan 2024
Couple
1 review
3.5/10
Posted on Feb 11, 2024
Sangat Kecewa... Gak Bakal Lagi Stayacation Disna,
Response from Property: Dear Mr. Bobby,Thank you for taking the time to tell us about your experience at Ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sigit BudiarsoGeneral Manager.
Guest User
Standard Room With Double Bed
Stayed in Apr 2025
Couple
7 review
10/10
Outstanding
Posted on Jun 11, 2025
Bagus
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sigit BudiarsoGeneral Manager
Guest User
Standard Twin Room
Stayed in May 2024
Business traveler
15 review
8.5/10
Very good
Posted on Jun 9, 2024
Breakfast excellent
Response from Property: We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso, General Manager.
Guest User
Standard Room With Double Bed
Stayed in Feb 2024
Business traveler
52 review
7.0/10
Posted on Apr 17, 2024
So so only
Response from Property: Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures for a better service and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sigit BUDIARSOGeneral Manager
Guest User
Standard Room With Double Bed
Stayed in Dec 2022
Business traveler
1 review
10/10
Outstanding
Posted on Feb 2, 2023
Hotel very clean ! Staff very friendly.
Guest User
Standard Twin Room
Stayed in Dec 2022
Couple
2 review
9.0/10
Great
Posted on Feb 6, 2023
Good service, officer helpful
Anonymous User
Standard Twin Room
Stayed in Feb 2023
Family
2 review
9.0/10
Great
Posted on Mar 5, 2023
Baguusss next datang lagi
Meihaodeshijieyouwogengjingcai。
Standard Room With Double Bed
Stayed in Jan 2025
Business traveler
8 review
10/10
Outstanding
Posted on Feb 15, 2025
Clean, tidy and quiet, but the door doesn't open smoothly.
Original textTranslated by Google
M272208****
Standard Room With Double Bed
Stayed in Dec 2024
Business traveler
16 review
10/10
Outstanding
Posted on Mar 31, 2025
Traveling is very convenient and it is very close to the beach.
Original textTranslated by Google
Response from Property: Dear Guests,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sigit BudiarsoGeneral Manager