To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities7.5
Service8.6
Cleanliness8.2
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All reviews(130)
Positive reviews(29)
Reviews with photos/video(11)
Awesome rooms(9)
Great service(7)
Located downtown(5)
Convenient location(2)
Negative reviews(1)
Guest User
Standard Two Queen Room
Stayed in Sep 2025
Traveling with friends
2 review
9.0/10
Great
Posted on Nov 1, 2025
Very good location and staff friendly, good size of room space
Manish_dada
Standard King Room
Stayed in May 2025
Couple
23 review
5.0/10
Posted on Jun 27, 2025
Hotel is very expensive for the service and amenities you get.bathroom wasnt cleaned and coffee maching wasnt working
Guest User
Standard King Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 27, 2025
Hotel was great. Trip.com only booked 1 room when I had booked 2. Lucky I called to get a second room secured. I wanted to change one of my rooms to 2 queens from 1 king. What a gong show. Should be simple.
Justinc
Loft Room
Stayed in Sep 2024
Family
67 review
8.5/10
Very Good
Posted on Oct 22, 2024
Great location, walkable to all the shops, in the town centre of Banff! The room was comfortable for a family of 4, the shower was decent. I like the spaciousness of the loft when you have so many luggages. The hot chocolate station in the evening is a nice touch. There is a famous farm & fire restaurant in the hotel which we didn’t get to try. The indoor parking is $5 CAD.
6/10
Guest User
Standard Two Queen Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 30, 2025
Pros: Extremely good location. They have an attached restaurant and cafe right next to the hotel. Very clean facilities. Rooms spacious and has nice views of the town. Staff always very polite and helpful in giving recommendations and allowing us to use the telephone. Able to store bags there after checking out as well.
Cons: no safe provided in the room
Highly recommend staying here!
Guest User
Standard King Room
Stayed in Jul 2024
Couple
8 review
9.5/10
Amazing
Posted on Aug 26, 2024
The location was right at Banff Ave. Hotel has free parking, so I can explore downtown without any concerns. The room is sufficient. And the staff were just so sweet to celebrate our honeymoon with us. We are thankful for that. Highly recommend.
Guest User
Standard Two Queen Room
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on Jun 22, 2024
Very good location, parking is also very convenient. Room is acceptable. However, the service is great. Quite helpful and friendly. Offer lot of local advices. If come back next time, this is hotel will be my first choice.
Guest User
Standard Two Queen Room
Stayed in Sep 2024
Family
2 review
9.5/10
Amazing
Posted on Oct 16, 2024
Very convenient location, nice and spacious room, nice restaurant and cafe on main floor and good service.
Guest User
Standard Two Queen Room
Stayed in Mar 2024
Couple
6 review
9.0/10
Great
Posted on Apr 15, 2024
Good location, but you need to check in first to get a parking lot password. In the meantime, it’s hard to find parking spot.
Guest User
Standard Two Queen Room
Stayed in May 2024
Couple
35 review
10/10
Outstanding
Posted on Jun 14, 2024
Excellent location and very friendly staff
Guest User
Standard King Room
Stayed in Jul 2023
Couple
1 review
8.5/10
Very Good
Posted on Sep 4, 2023
The room is clean and tidy, and the space is large enough for two people. The location is excellent. It's in the central shopping district.
Guest User
Standard King Room
Stayed in May 2023
Couple
1 review
9.5/10
Amazing
Posted on Jun 20, 2023
Great location helpful staff
Towelie
Loft Room
Stayed in Mar 2023
Family
3 review
10/10
Outstanding
Posted on May 1, 2023
Very good
Guest User
Loft Room
Stayed in Apr 2025
Family
2 review
8.5/10
Very Good
Posted on May 12, 2025
It was very close to the city center.
As soon as you leave the hotel, you'll be greeted by a great view.
The coffee at the hotel cafe is also delicious.
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Guest User
Standard King Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 15, 2025
The heating doesn't work very well, but it's okay. The breakfast is not a buffet, but it's delicious!! There are many reviews saying that the room is small, but it was just the right size!!