1. I chose this hotel's family room for our trip with the kids after comparing a few options. I requested a quiet, high-floor room in advance, and they put us on the 24th floor, in a room furthest from the street, so we didn't hear any noise during our nine-day stay.
2. The cleanliness definitely needs improvement. The corners and hidden spots weren't cleaned properly, especially the shelf where the slippers are kept; dust and hair were very noticeable. The cleaning staff are mostly from Myanmar, and if you have any requests, you can use a translation app to show them, like asking for extra water.
3. The free coffee in the hotel lobby is a big plus. Also, the designated smoking area outside the hotel with seating is a thoughtful touch.
4. The hotel's location is actually quite good. There's a 7-Eleven right across the street, and if you walk a bit further and turn left for two minutes, you'll reach the MRT station and Central Plaza Rama 9. For dining, there are options on the basement level and the sixth floor. You can also exchange money and top up your phone on the fifth floor.
I've read many negative reviews from Chinese guests, and it's true that a very high percentage of guests are Chinese, though there are also local, Japanese, and Korean guests. There were almost no Westerners. The lobby often has many fellow Chinese guests sitting around, applying makeup and eating, but overall, it's still relatively quiet.
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