VIE Hotel Bangkok, MGallery Hotel Collection

VIE Hotel Bangkok, MGallery Hotel Collection Reviews

VIE Hotel Bangkok, MGallery Hotel Collection

117 39 40 Phaya Thai Rd, Thanon Phetchaburi, Khet, Ratchathewi, Bangkok, 10400, ThailandView hotel details
VIE Hotel Bangkok, MGallery Hotel Collection
VIE Hotel Bangkok, MGallery Hotel CollectionVIE Hotel Bangkok, MGallery Hotel CollectionVIE Hotel Bangkok, MGallery Hotel Collection
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Guest Reviews of VIE Hotel Bangkok, MGallery Hotel Collection

9.0/10
Great
736 reviews
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(736)
Positive reviews(699)
Reviews with photos/video(258)
Delicious breakfast(153)
Clean pool(71)
Awesome gym(28)
Convenient for shopping(27)
Close to metro(16)
Large bathroom(13)
Delicious buffet(13)
Negative reviews(37)
Guest User
Deluxe Room
Stayed in Jul 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 23, 2026
Excellent location and top-notch service! So glad I chose this hotel for my brief trip to Bangkok.
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Response from Property: Dear Our Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you enjoyed our excellent location and top-notch service during your brief visit to Bangkok.We are truly pleased that you chose VIE Hotel Bangkok and hope to have the pleasure of welcoming you back for a longer stay next time.Warm regards,Nunnapas KaewborGuest Experience Manager
Anonymous User
Deluxe Room
Stayed in Jul 2026
Solo traveler
3 reviews
8.0/10
Very good
Posted on Sep 1, 2026
Good experience. Like the gym and fitness facilities. Good breakfast and easy access to the sky train.
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We are delighted to know that you were so impressed with your stay and enjoyed our convenient location, close to the BTS and shopping malls, as well as our breakfast and Gym.We are especially pleased that you had the opportunity to enjoy our Gym, which is indeed one of the most spacious hotel fitness facilities of its size in Bangkok and is complimentary for all our guests.It is especially heartwarming to hear your kind words about our team and service. Knowing that you are already looking forward to returning is the greatest compliment we could receive.We truly look forward to welcoming you back to VIE Hotel Bangkok for another memorable stay!Warm regards,AoiyGuest Experience Manager
Allison528822
Deluxe King Room
Stayed in Jul 2026
Couple
3 reviews
9.5/10
Amazing
Posted on Aug 15, 2026
Environment was clean, staff is welcoming, doors are always opened by them and they are very warmhearted to offer help.
Response from Property: Dear Khun Allison,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our clean environment and experienced the warm and welcoming service from our team. It’s especially heartening to know that their genuine care and willingness to assist made your stay more comfortable. We truly appreciate your kind words and look forward to welcoming you back again soon!Sincerely,Nunnapas KaewborGuest Experience Manager
Ashleycc
Deluxe Twin Room
Stayed in Jul 2026
Traveling with friends
16 reviews
8.5/10
Very good
Posted on Aug 17, 2026
The hotel is quite close to the BTS Skytrain, just one stop away from the Siam shopping district. I chose this place because I was going to a show at Paragon. You can see the MBK big screen directly from the hotel window, which is great for fans who want to check in with the screen from their room. However, the hotel is a bit old, and the bed creaks. The bathroom is very spacious. It seems there aren't many Chinese guests, but quite a few Middle Eastern travelers. Breakfast was good too, quite a decent spread.
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Response from Property: Dear Ashleycc,Thank you for taking the time to share your detailed feedback. We are pleased to know that you enjoyed our convenient location near the BTS, spacious bathroom, and breakfast selection. We are also glad that our location worked well for your visit to Paragon and that you enjoyed the city views from your room.We appreciate your honest comments regarding the age of the hotel and the creaking bed. We acknowledge that some areas of the property require attention, and your feedback has been shared with the relevant team for further review and improvement.Thank you again for choosing VIE Hotel Bangkok. We hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Nunnapas KeawborGuest Experience Manager
Anonymous User
Deluxe King Suite
Stayed in Jul 2026
Couple
29 reviews
10/10
Outstanding
Posted on Aug 4, 2026
The room was spacious, and breakfast was delicious. It was also super convenient to get to the shopping mall, just a 5-minute walk. I thought everything was great, but unfortunately, I only stayed one night. I'd definitely choose this hotel again if I come back to Bangkok.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our spacious room, delicious breakfast, and the convenient location just a short walk from the shopping mall. It’s especially rewarding to know that these aspects made your stay so enjoyable.We’re only sorry that your visit was so short! We truly appreciate your kind words and are honored that you would choose to stay with us again on your next trip to Bangkok. We look forward to welcoming you back for a longer and even more memorable stay.Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe Room
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Aug 14, 2026
The room was actually much better than what the pictures showed online. The location is right in the city center, making it super convenient to get everywhere. They even upgraded us to a suite when they saw we had two adults and two children, which was incredibly thoughtful of them!
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Response from Property: Dear Valued Guest,Thank you so much for your wonderful review!We’re delighted to hear that the room exceeded your expectations and that you enjoyed our convenient central location. It’s especially lovely to know that the suite upgrade made your stay more comfortable for your family. We’re always happy to go the extra mile to ensure our guests have a pleasant and memorable experience.We truly appreciate your kind words and look forward to welcoming you and your family back again!Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe Twin Room
Stayed in Jun 2026
Family
4 reviews
9.7/10
Amazing
Posted on Aug 11, 2026
VIE was definitely one of my top choices among many hotels, and here's why: 1. Traveling with 2 adults and 1 child, a bed width of at least 1.2m was essential. (After checking in, we found they even added an extra bed for us free of charge, which was perfect!) 2. As shown in the pictures, it's really not far from the BTS station, maybe 200 meters at most. (The hotel also offers a free tuk-tuk service to places like Siam Paragon and CentralWorld. You can book a spot at the concierge, which is more reliable, and they depart on the hour.) If there's no traffic, it takes less than ten minutes to reach CentralWorld, which is further away, even faster than taking the BTS. However, if guests want to go to, for example, Paragon, then Siam, and then CentralWorld as the third stop, it could take up to 30 minutes with traffic. 3. Our room (15F) was not noisy at all, with minimal impact from external traffic noise. 4. The hotel breakfast had a good variety (though after three days, it did get a bit repetitive). On weekends, it's served until 11 AM, and on weekdays until 10:30 AM. 5. The gym was a bit small, I didn't use it, but I saw personal trainers giving lessons. The pool was also relatively small; it's fine for a quick dip, and the side facing outwards is glass. 6. Small details: (1) The blackout curtains in the room were quite effective. (2) I disliked the glass design of the bathroom. If family members go to bed early or wake up early to get ready, the bathroom light would still disturb them. (3) There's an outlet in the bathroom, so you can use your own hairdryer (the hotel does provide one). (4) We received a refreshing welcome drink upon check-in, and umbrellas are available to borrow when it rains. 7. Perhaps the housekeeping staff don't speak much English (though I don't think that's the case, as they did provide extra towels and drinking water as requested), or perhaps the person who cleaned our room simply wasn't very skilled. If you're hoping for towel animals like the ones you see on [Xiao Hong Shu - Chinese social media platform], this experience was a fail, as pictured, haha~~~ 8. There's no 7-11 nearby (there's one across the road). Usually, we'd just buy some snacks and drinks at Turtle by the BTS station on our way back to satisfy our cravings. Overall, it's quite an international hotel, judging by the guests and the staff's ethnicity.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of VIE Hotel Bangkok. We are delighted to know that your stay was a memorable one.It is wonderful to hear that the complimentary extra bed was a pleasant surprise and provided the additional comfort you needed. We are also pleased that you enjoyed our breakfast selection and the convenience of our amenities. Your kind comments about our team are greatly appreciated as well.It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you and your family back again in the future.Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe Room
Stayed in Jun 2026
Family
8 reviews
9.0/10
Great
Posted on Aug 1, 2026
First time in Thailand, wanted to explore the malls, and it's not far from the Siam area. Took a tuk-tuk back and forth. The staff were very friendly, and breakfast was incredibly rich and varied. We stayed for two nights. The room was also quiet.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us during your first trip to Thailand! We're delighted to hear that our convenient location made it easy for you to explore the Siam area and enjoy getting around by tuk-tuk. It's wonderful to know that you appreciated our friendly team, the variety of our breakfast, and the quiet comfort of your room. We truly appreciate your kind words and are so pleased that you enjoyed your two-night stay. We look forward to welcoming you back on your next visit to Bangkok!Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe King Room
Stayed in May 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jul 1, 2026
The views are absolutely stunning, and the surrounding environment is very comfortable. Transportation is also super convenient. The reception staff were incredibly friendly and attentive; they proactively opened the car door for us and even helped communicate with our driver. The front desk staff also had excellent attitudes. Overall, we had a very satisfying stay.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed the stunning views, comfortable surroundings, and convenient location. It is especially rewarding to know that our front desk and concerning teams made such a positive impression with their warm and attentive service.Your kind words mean a great deal to us, and we are thrilled that you had such a satisfying stay. We look forward to welcoming you back again soon.Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe Twin Room
Stayed in Mar 2026
Couple
1 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The room's location is excellent, perfect for exploring Bangkok. The front desk staff are very welcoming, and some even speak Chinese. They offered us coconut water upon check-in and always helped us with our luggage when we entered and exited.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your stay at VIE Hotel Bangkok - MGallery Collection.We’re really glad to hear you enjoyed our location and felt well taken care of by the team. It’s especially nice to know our Chinese-speaking colleagues were able to assist you and make things easier during your stay, and that you appreciated the warm welcome with coconut water and the help with your luggage.Your kind words mean a lot to us, and we hope to see you again the next time you’re in Bangkok.Sincerely,Nunnapas KaewborGuest Experience Manager
Guest User
Deluxe Twin Room
Stayed in Jun 2026
Traveling with friends
6 reviews
8.5/10
Very good
Posted on Jul 14, 2026
The room was quite spacious.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you enjoyed the spaciousness of your room.We appreciate your kind comments and look forward to welcoming you back for another pleasant stay in the near future.Sincerely,Nunnapas KaewborGuest Experience Manager
Anonymous User
Deluxe Twin Room
Stayed in Feb 2026
Traveling with friends
21 reviews
10/10
Outstanding
Posted on Mar 16, 2026
This time we booked a room for three, but unfortunately, we didn't get one facing the big MBK screen 😭. Overall, it was still good, and I'd choose this hotel again next time! 😁
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for staying with us again and for sharing your feedback. We’re delighted to hear that you had a good experience overall and that you would choose to stay with us again. Please don’t hesitate to share any preferences with us ahead of your next visit. Our team will always do their best to make your stay as special as possible.We appreciate your support.Sincerely,Nunnapas KaewborGuest Experience Manager
A0+ zhuroulao🍒
Deluxe King Room
Stayed in Jan 2026
Couple
23 reviews
8.0/10
Very good
Posted on Mar 28, 2026
Great! It's super convenient for shopping, you can walk everywhere, otherwise, taking a taxi in downtown Bangkok can be a real hassle! Tuk-tuks also rip you off. It's located right between Siam Square and Pratunam Market.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your wonderful review. We’re so pleased to know that you enjoyed our central location and found it easy to explore the surrounding shopping areas on foot.Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay.Sincerely,Nunnapas KaewborGuest Experience Manager
Nanwangxiansheng
Deluxe King Room
Stayed in Jan 2026
Other
20 reviews
3.0/10
Posted on Feb 25, 2026
Don't be fooled by the rating. 1. How can such an old and run-down hotel get such a high rating? The shower temperature fluctuates wildly and is impossible to adjust. It's more expensive than a Hyatt, but the facilities are on par with a budget hotel like Home Inn in China. 2. The service is terrible, and everyone is rude. 3. The breakfast is on par with a Hanting hotel in China. You have to wait 20 minutes for a coffee because the staff has to make it for you.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We sincerely apologise for the issues you encountered during your stay with us. Your feedback is valuable and helps us identify areas where we must do better. Our teams have been informed and improvements will be made.Sincerely,Nunnapas KaewborGuest Experience Manager
LoveYourLife✨
Deluxe King Room
Stayed in Jul 2026
Family
14 reviews
3.0/10
Posted on Aug 23, 2026
From the moment we checked in, the experience was disappointing. We had booked a three-night stay, but the receptionist insisted that our reservation was only for two nights. When I showed her the booking confirmation on my phone, she looked at it with an unpleasant attitude, spoke to her colleague, and they laughed in a way that felt very disrespectful. There was no warm welcome or professionalism at all. After receiving our room key, we noticed that the hallway was dusty and dirty right outside our door. Unfortunately, the room itself was not much better. The room phone was not working, the floor was dirty, and there were visible dirty handprints on the bathroom door. The bathroom was dusty and clearly not cleaned properly, and the water faucet was spraying water everywhere. We also ordered room service late at night. There was only one dish available, and when it arrived, it came without any cutlery or utensils, and the plate was not even covered properly. The hotel is rated as a five-star property, but based on our experience, we would honestly rate it no more than three stars. We visit Thailand often, and one of the things we always appreciate is the warm hospitality and welcoming attitude in hotels. Unfortunately, we did not feel welcomed here at all—not by the reception staff nor by the hotel employees. Overall, this was a very disappointing experience and definitely not what we expected from a five-star hotel.
Response from Property: Dear LoveYourLife✨,Thank you for taking the time to share such detailed feedback. Please accept our sincere apologies for the disappointing experience you and your family encountered during your stay.We are particularly concerned by the issues you experienced from arrival through to your room and room service. The lack of a warm welcome, the cleanliness concerns, the room facilities, and the way your requests were handled are clearly not the level of service we aim to provide, especially for a five-star hotel.We take your comments very seriously and have shared them with the relevant department heads for immediate review and follow-up. We will also reinforce our service and communication standards with our teams to ensure greater care, professionalism, and attention to detail at every stage of the guest journey.We truly regret that we did not provide the warm Thai hospitality you expected and deserved. Thank you for bringing these matters to our attention, as your feedback gives us an important opportunity to improve.We sincerely hope you will allow us another opportunity to restore your confidence in VIE Hotel Bangkok.Warm regards,Nunnapas KaewborGuest Experience Manager