Vince Hotel Pratunam Reviews

Response from Property: Dear Valued Guest,Thank you for your detailed review and for choosing Vince Hotel based on guest feedback. We are pleased you appreciated our amenities, lobby refreshments, in-room water supply, breakfast variety, restaurant pricing, and daily buggy service.We truly value your support and are happy to know you would stay with us again.Best regards,Mr. Pornanun K.

Response from Property: Dear Khun Cynfoo,Thank you for choosing to stay with us again and for celebrating your anniversary at Vince Hotel. We are so happy you liked the room decoration, early check-in arrangement, and that you could enjoy the traditional costume photography. It’s wonderful to know breakfast also met your expectations.We look forward to welcoming you back for many more special occasions.Warm regards,Mr. Pornanun K.

Response from Property: Dear Valued Guest,Thank you for sharing your experience. We are pleased you found our hotel good in many aspects, especially service and location.We also appreciate your feedback regarding hardware and facilities. Your comments are valuable and will be reviewed as part of our continuous improvement plans.We hope to welcome you back again for an even better stay.Kind regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear May Lani,Thank you very much for your amazing and detailed review.We are truly delighted to hear that you enjoyed our complimentary popcorn, iced tea, buggy service, breakfast buffet, supper, rooftop pool, and overall service. Your recommendation means a lot to us and we sincerely look forward to welcoming you back again very soon.Warm regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Khun Kaisin Ong,Thank you very much for your wonderful review and for recommending our hotel.We are glad you had a great stay. We also appreciate your suggestions regarding more food variety and extending supper hours. Your feedback is valuable and will be shared with our management team for consideration.We look forward to welcoming you back again in the future.Warm regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Khun JazzyLim,Greetings from Vince Hotel Bangkok Pratunam.Thank you for your lovely review and for sharing your experience. We are pleased to know you enjoyed our 24-hour buggy service, complimentary popcorn and drinks at the lobby, and the spacious room. We are also glad our supper service helped make your stay more enjoyable.Your kind comments encourage our team greatly. We look forward to welcoming you again for another pleasant stay.Warm regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Joeynlm,Thank you very much for staying with us and for taking the time to share your detailed feedback. We truly appreciate your comments, as they help us to improve our services and facilities.We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the room drainage, corridor odor, waiting time for the buggy service and night supper, as well as the crowded breakfast area. Please be assured that your feedback has been shared with our relevant departments for further improvement.Regarding your late check-out request, kindly allow us to clarify that the standard check-in time is 15:00 hrs. and the standard check-out time is 12:00 hrs., as stated on Trip.com and in our booking terms. On your departure date, our team extended your check-out to 13:00 hrs. as a complimentary benefit, which was beyond our standard policy. We sincerely apologize if this did not meet your expectations.We are also sorry that you were unable to enjoy some of our complimentary services during your stay. Your feedback will help us to improve the guest experience in the future.Thank you once again for sharing your experience with us. We hope to have another opportunity to welcome you back and provide you with a better stay in the future.Warm regards,Mr. Pornanun K.Front Office ManagerVince Hotel Bangkok Pratunam

Response from Property: Dear Valued Guest,Warm greetings from Vince Hotel Bangkok Pratunam.Thank you very much for your detailed and wonderful review. We are delighted to hear that you enjoyed our convenient location near Phaya Thai Station, our shuttle service, friendly staff, and Chinese-speaking team members. It is also great to know the room space, breakfast, self-service laundry, and complimentary late-night snacks added comfort to your stay.We appreciate your feedback regarding the bathroom size, and we will continue working on improvements to enhance guest comfort.We truly hope to welcome you back again soon.Best regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Khun Marcus,Thank you for your feedback and for choosing to stay with us.We are glad you enjoyed the breakfast, supper, room comfort, and our tuk-tuk pickup service. We sincerely apologize regarding the corridor smell you experienced. Your comment has been shared with our housekeeping and maintenance teams for immediate attention and improvement.We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your detailed and thoughtful review. We are pleased to know that you enjoyed our rooftop pool, terrace, excellent breakfast, convenient shuttle service, and friendly service. We truly appreciate your valuable feedback and hope to welcome you again very soon.Warm regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your detailed feedback with us. We truly appreciate both your positive comments and your suggestions for improvement.We sincerely apologize that the room view, sunlight, air-conditioning stability, breakfast flavor, and buggy service did not fully meet your expectations. Your valuable comments have been shared with our management and engineering teams for review and improvement.We are pleased to know that you were satisfied with our room service, daily towel and slipper replacement, complimentary massage, Thai traditional costume rental, welcome drink, and convenient location near public transportation and shopping areas.Thank you once again for your honest feedback and for choosing Vince Hotel as one of your preferred places to stay in Bangkok. We truly hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear Valued Guest,Welcome back, and thank you for your continued support. We are pleased that our buggy service, complimentary drinks, supper, and convenient location near Pratunam added comfort to your shopping trips.We truly appreciate your loyalty and look forward to your next stay with us.Best regards,Mr. Pornanun K.

Response from Property: Dear Valued Guest,Thank you very much for your thoughtful review and for choosing Vince Hotel to celebrate your special birthday. We are delighted to know that you enjoyed the surprise cake, breakfast, and supper.We sincerely apologize that you did not receive sufficient information regarding our Thai costume photo service and that the buggy drop-off point was not as convenient as expected. Your comments have been shared with our team to improve communication and route arrangements.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back again for an even better experience.Warm regards,Mr. Pornanun Kh.Front Office Manager