Palette Bangkok Natural Resort and Spa

The atmosphere was good and fun. I liked that the hotel was close to 7-Eleven, but it's far from the city center. However, if that's not a big deal for you, it's fine. There were no issues with the water, only the door barely closed, and the power went out a couple of times, but those are minor things. It was comfortable, and the pool was also good for swimming. The only issue was at checkout, they tried to shortchange me, or at least gave me 200 baht instead of 300 baht. 😐

The hotel is clean and the accommodation is okay, but the service is unacceptable. 1. The receptionist's attitude and demeanor towards guests were inappropriate. Their words and facial expressions were unwelcoming and unfriendly. 2. There's no elevator, so what should guests with multiple large suitcases do? Initially, the service was okay, but it deteriorated later. The staff's facial expressions, demeanor, and words were truly unwelcoming. I felt very uncomfortable. Every time I went to the reception, I felt like I was being pushed away. For example, today during check-out, I spoke politely to the staff and asked for help. They told me there was no one available to assist and I had to carry my luggage down myself. Sister, I'm on the second floor, not the first! How am I supposed to carry it down without an elevator? They even added, "If you can carry it down, then do it." So, I went up and brought down my small bag. I waited downstairs, but no one helped me with the large suitcase. I ended up having to hire a Grab driver to carry it down! This isn't just about that. The main issue is that customer service should be more welcoming and polite. If you've had a fight at home or are angry with someone, don't sit at the reception counter, because otherwise, you'll definitely drive all customers away. 1. No smiles. 2. Unwelcoming words and demeanor. 3. Taking out anger on customers. 4. Gossiping about customers behind their backs. 5. During daytime naps, staff would often knock on various rooms, preventing resting guests from continuing to sleep due to excessive noise disturbance. 6. Unacceptable manners, whether it's during welcoming service or during the stay. We come to relax, not to listen to staff shouting. What I want to emphasize is to please address the issues with manners and welcoming words, because it's truly bad. There's more, but I'll refrain from mentioning it. - Stop gossiping about customers at the counter. - Thank you. I stayed twice. The first time was okay, but the second time was not. I felt pushed away and gossiped about. Even if I didn't hear it directly, I knew because the staff are very gossipy. Thank you. (I will not be staying here again.) The service is unacceptable. I don't know how they manage their staff to provide such service. The price is cheap, the room is good, clean, and beautiful, but if the service is unacceptable, I will not come back. I'd rather spend money on new accommodation with good service and polite staff. #ThankYou#

Everything about this hotel is terrible. The room was incredibly dirty and run-down: the laminate flooring was broken and loose pieces made it easy to slip, there was dust and grime everywhere, even after cleaning and despite our complaints. The bed linen had torn holes and the towels were stained. The pool looked like a swamp; the water in the fish pond was cleaner (see photos). We reported this at reception, and they rudely told us it had just been cleaned yesterday and they wouldn't do anything else. The staff's rudeness, the dirty and dilapidated room, the unusable pool, and the Wi-Fi that intermittently failed despite a strong signal – all forced us to request a booking cancellation. However, despite Trip.com's best efforts, the hotel refused to shorten our reservation or refund the cost for the remaining days. Hotel staff then dumped several bags of chlorine into the pool, which made the water clearer. But the dirt from the bottom remained, and the water started irritating our skin. After swimming, our child developed red spots that seeped blood. The effect was less severe on adults. When we showed them the broken laminate flooring, the hotel manager responded that they had checked everything and it was all fine. The absurdity of the situation was clear even to the Trip.com support specialist, but despite everything, nothing could be done. And to top it all off, there were mosquitoes in every room. Every guest who checks in goes to the reception to complain, only to be met with more rudeness. This place should be shut down and renovated. I absolutely do not recommend this hotel; staying here is a health hazard.

Overall, it's not bad, but there's no microwave, it's dirty, and the hotel is run down.