Complain Regarding Booking No. **************** at Sleep with Me Bangkok
I am writing to file a formal complaint regarding my recent booking with Trip.com. My booking reference number is **************** for Sleep with Me Bangkok - BTS Phra Khanong.
When we arrived at the property, the staff told us that Trip.com receipts were not connected to their system and demanded 1,200 THB for one night. We contacted Trip.com customer service, who resolved the issue so we could check in. However, once inside the room, the conditions were unacceptable. The furniture was dirty, the air smelled unpleasant, and the environment was unhygienic, causing itching and discomfort. The property does not resemble a hotel and should not be advertised as one.
The hotel signboard does not even mention it is a hotel, and the building itself does not meet hotel standards. The staircase leading to the rooms was extremely narrow, making it very difficult to carry luggage. My family tried to stay, but it was impossible to sleep comfortably. In the end, we had to move to another hotel the same night. We relocated to Convenient Park Hotel Bangkok in Punnawathi, which provided proper accommodation.
Given these circumstances, I kindly request a refund or appropriate compensation for the charges. I also urge Trip.com to review this property listing, as it misrepresents itself and causes serious inconvenience to customers.
