Mephis
September 12, 2024
Because they made the reservation for a friend, when the friend informed them about check-in on the first day, the hotel replied that because a guest had damaged one of the rooms the night before and all the other rooms had been checked in, the hotel arranged for them to transfer them to a hotel of the same group in Chinatown. Although the hotel provided them with a free room upgrade and free transportation service on the second day (returning to the original hotel the next day), the location was far away and there was no public transportation nearby, so my friend was not satisfied. So I immediately called Trip.com to reflect on the incident. Trip.com customer service responded quickly and effectively provided a solution, which is very good (although I was told that I would be compensated with points, I have not received it yet😅), and the original check-in The overall facilities of the hotel are very new and clean, and the rooms are very spacious. There are also a few restaurants and 7-11 near the hotel (there are many food stalls at the entrance in the morning), and it only takes 10 minutes to walk to the BTS station. minutes or so. Overall, the hotel is good in all aspects. I will stay here again and recommend it to my friends.
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