1777 Phetchaburi Rd, Huai Khwang, Bangkok, 10310, ThailandView hotel details
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Guest Reviews of Lancaster Bangkok
9.1/10
Great
523 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities9.1
Service9.1
Cleanliness9.2
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All reviews(523)
Positive reviews(505)
Reviews with photos/video(124)
Delicious breakfast(43)
Large rooms(33)
Clean pool(28)
Great swimming pool(28)
Close to airport(16)
Luxurious(10)
Offers pick-up/drop-offs(6)
Has rooms for families(5)
Negative reviews(18)
Guest User
Deluxe King Room
Stayed in Apr 2026
Couple
3 reviews
10/10
Outstanding
Posted on Jun 3, 2026
The room is very spacious, comfortable, and clean. However, is it normal to have a Bible in the drawer?
Response from Property: Dear Valued Guest, Thank you for your review, we are delighted to read that you felt the bedroom met your needs. Our rooms contain Bibles placed by Gideons International, alongside the direction of Mecca. Other spiritual texts (or the removal of Bibles) are all available on request. I sincerely hope to welcome you back soon.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
HuanyoushijieSS
Deluxe King Room
Stayed in Apr 2026
Business traveler
68 reviews
9.5/10
Amazing
Posted on May 22, 2026
The hotel looks quite nice. Upon entering the lobby, you'll find a 'hui' shaped (horseshoe-shaped) hall with rooms distributed around the perimeter, giving it a high-end feel. There's even a small tricycle in the lobby. The front desk staff were very welcoming and offered a welcome drink. Overall, I recommend staying here.
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Response from Property: Dear Valued Guest, Thank you for your detailed review of Lancaster Bangkok, it's great to read so many positive comments. Thank you once again for recommending us and we sincerely hope to see you again on your next visit to Bangkok!Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Deluxe Twin Room
Stayed in May 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Jun 15, 2026
Great stay at Lancaster Bangkok, excellent service and comfort.
Response from Property: Dear Valued Guest, The team appreciate your kind words and we look forward to welcoming you back.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Anonymous User
Deluxe Club Room King Bed
Stayed in Mar 2026
Solo traveler
9 reviews
10/10
Outstanding
Posted on Apr 4, 2026
This is truly great value for money. In cities like Beijing, Shanghai, Guangzhou, or Shenzhen, a room like this would cost several times more.
Original textTranslated by Google
Response from Property: Dear Valued Guest, We do look forward to welcoming you back for a longer stay in the near future.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Deluxe Room
Stayed in Jan 2026
Solo traveler
5 reviews
9.5/10
Amazing
Posted on Feb 23, 2026
Fantastic experience. Was there a few days after my birthday and they made my stay extra special.
Great amenities and service. Location was convenient too for a short stay in town.
Response from Property: Dear Valued Guest, Thank you for the wonderful feedback. We are thrilled to hear that you found your stay to be fantastic.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Deluxe Room
Stayed in Jan 2026
Solo traveler
31 reviews
10/10
Outstanding
Posted on Feb 22, 2026
The room was spacious and clean. The hotel lobby was large and comfortable. The front desk and concierge staff were warm and attentive. The breakfast quality was good; although there wasn't a huge variety, it was sufficient and nothing went to waste.
Original textTranslated by Google
6/8
Response from Property: Dear Valued Guest, We are all very happy that you liked our hotel and breakfast but particularly that you enjoyed the service our staff have provided.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
TravellerVVV
Family Two Bedroom
Stayed in Jan 2026
Family
4 reviews
9.5/10
Amazing
Posted on Mar 14, 2026
During weekday, there is huge traffic, make sure you have enough time before you call a grab or Taxi. The gym had classes which guest can take, it was a good workout session. Breakfast buffet changed menus every day, making sure that your stay would have varieties of food.
Response from Property: Dear Valued Guest, Thank you for your review of Lancaster Bangkok, I'm pleased to see that you like the hotel, our ever changing breakfast and fitness facilities. Great to see you made the most of your stay – we hope to welcome you back.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Deluxe King Room
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 14, 2026
Overall, I was very satisfied. The service was excellent, and the cleaning staff did a thorough job every day. The hotel's location is fantastic, very close to the subway station. The only minor issue was that the air conditioning was a bit noisy, but it was tolerable. I definitely recommend this hotel.
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Trainbird
Deluxe King Room
Stayed in Nov 2025
Couple
66 reviews
9.0/10
Great
Posted on Dec 16, 2025
Good, but expensive. The only really negative point was that the room and the air coming iut of the AC was a bit smelly. Unfortunately, this is a very common issue in Thailand.
Response from Property: Dear Valued Guest, Please accept my apologies for your room experienced, I do hope you gave us the opportunity to quickly rectify. We hope to welcome you back.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Louyue
Deluxe King Room
Stayed in Nov 2025
Couple
27 reviews
10/10
Outstanding
Posted on Dec 23, 2025
The hotel is located in the city, and the rooms are spacious and bright. They offer airport transfer services, which are paid but cheaper than a taxi. There's a bus stop right outside the hotel, making it convenient to get to several famous large shopping malls.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your review of Lancaster Bangkok. I’m glad to read that your stay was comfortable and that the location worked for you.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Deluxe Twin Room
Stayed in May 2026
Traveling with friends
3 reviews
9.5/10
Amazing
Posted on Jun 16, 2026
Overall, it's pretty good. The location is nice, and the room isn't cramped. I'm not sure why it felt a bit humid, as Thailand's humidity isn't particularly high. The duvet and pillows both felt damp. Maybe the hotel uses a humidifier?
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and spacious room. We appreciate your feedback regarding the room's humidity and bedding, and do hope you let us know during your stay. We appreciate your valuable feedback and hope to welcome you back again in the future.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
WBP
Deluxe King Room
Stayed in May 2026
Business traveler
20 reviews
9.0/10
Great
Posted on Jun 14, 2026
Located nearby Makkasan ARL, thus transportation from and to Suvarnabhumi airport is very convenient.
The check in and check out very smooth with a full smile from all hotel staffs.
The room is spacious and comfy.
Response from Property: Dear Valued Guest, Thank you for posting your five star review. I'm delighted that you chose to spend the holiday with us, and glad that you enjoyed all aspects of the hotel, especially our great location. I also was especially touched by your kind words about the team. We look forward to welcoming you back sometime.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Guest User
Premium Suite
Stayed in Apr 2026
Solo traveler
7 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Had a good stay here. Staff were really friendly and made things easy the whole time. The premium suite was honestly really nice, especially with the jacuzzi right in the bedroom. Would stay again.
Response from Property: Dear Valued Guest, We are all very happy that you liked our premium suite but particularly that you enjoyed the service our staff have provided. We sincerely hope to see you again on your next visit to Bangkok.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
phattchom
Deluxe King Room
Stayed in Apr 2026
Solo traveler
107 reviews
7.0/10
Posted on May 25, 2026
I wasn’t really happy with the front desk service. They weren’t rude or anything, but the whole experience felt pretty frustrating compared to other hotels in the same price range. I stay in hotels over 100 nights a year, so I’ve seen how smoothly this process usually goes.
They asked me to email a copy of my ID, while most hotels nowadays can just take a quick photo from my phone at check-in. Then the staff kept insisting the attachment didn’t come through, even though I showed that it was attached and successfully sent.
I was also asked whether I had stayed here before and was required to leave a 2,000 baht deposit. I understand every hotel has different policies, so the deposit itself wasn’t really the issue. It just felt a bit excessive considering the room rate, and the overall interaction made me feel like I was being treated with unnecessary suspicion instead of being welcomed as a guest.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback; I’m sorry to hear you were disappointed with your arrival experience. Our team do have to follow a registration procedure, including ID verification and deposit requirements. I do apologise if this slowed things down in your case. Your comments have been shared with the Front Office Manager for review. We hope to have the opportunity to welcome you again in the future and provide you with a smoother check in.Best regards,Martin HurleyGeneral ManagerLancaster Bangkok
Anonymous User
Deluxe King Room
Stayed in Jun 2026
Solo traveler
6 reviews
9.5/10
Amazing
Posted on Jul 18, 2026
Spacious and quiet room, but it requires around 10 min walk from the station.