Centara Watergate Pavilion Hotel Bangkok Reviews

Response from Property: Dear CL&ME,Thank you for taking the time to share your review following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok and for posting photos of our breakfast buffet and your favorite breakfast dishes.We are delighted to hear that you enjoyed our breakfast buffet and found it to be excellent. Our culinary team takes great pride in offering a wide variety of options to cater to the diverse tastes of our guests, so it is wonderful to know that the breakfast experience was one of the highlights of your stay.We are especially grateful for your kind compliments regarding our team members. Your comments about their friendliness, kindness, and warmth truly mean a lot to us. We are honored that you felt the genuine spirit of the "Thai Smile" throughout your stay, as creating memorable and heartfelt guest experiences is at the core of everything we do.Thank you once again for choosing to stay with us and for sharing your experience with fellow travelers. We look forward to welcoming you back for another enjoyable stay and another delicious breakfast in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed review and for sharing the photo of our Triple Room set up at Centara Watergate Pavilion Hotel Bangkok.We are delighted to learn that your stay exceeded your expectations and that you were pleasantly surprised by the cleanliness, comfort, and convenient location of our hotel. It is especially rewarding to know that our Housekeeping team helped make your stay more comfortable by thoughtfully providing additional tissues and toilet paper for your family of three. Your kind recognition of their efforts will certainly be shared with the team.We are also pleased that you enjoyed our Cense by SPA Cenvaree and appreciated the convenience of having a massage center within the hotel. It is wonderful to hear that the cleanliness, ambiance, and overall experience earned a five-star rating from you. At the same time, we appreciate your suggestion regarding extending the operating hours. Your feedback has been shared with the relevant team for future consideration.Thank you as well for bringing to our attention your experience at WALK our Rooftop Restaurant and Bar. We sincerely apologize for the inconvenience caused when you found the venue closed and for the absence of clear signage to communicate the closure. We also appreciate your suggestion to offer alternative options for guests wishing to enjoy drinks and light snacks when rooftop operations are affected by weather conditions. Your comments are valuable and will be reviewed with our team to enhance the guest experience.We also regret the discomfort caused by the bathroom privacy curtain not closing completely. We understand how this may be inconvenient for families traveling together, particularly with older children. Please accept our apologies and thank you for highlighting this matter. Your feedback will be shared with our Engineering and Rooms teams as we continually look for ways to improve our facilities and room allocation processes.Thank you once again for choosing to stay with us and for your constructive feedback and your generous compliments regarding our cleanliness, location, Housekeeping team, and spa facilities. We truly appreciate your support and hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Mell.T,Thank you very much for your outstanding 10/10 review and for sharing your wonderful experience following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok.We are delighted to hear that your stay exceeded your expectations and that you enjoyed the complimentary upgrade to our Deluxe Room. It is especially rewarding to know that you loved our In-room Dining offerings and found the Thai food to be among the best during your visit. We are also pleased that you enjoyed our breakfast selection and that it helped start your days on a delicious note.Your comment about our Starbucks® service certainly brought a smile to our faces! We are glad that the convenience of having your favorite Starbucks coffee delivered directly to your room added an extra touch of enjoyment to your stay. Thank you as well for sharing the photo of your iced Starbucks coffee.We truly appreciate your perfect scores for our amenities, cleanliness, surroundings, and service. Your kind feedback is wonderful encouragement for our entire team to continue creating memorable experiences for our guests.Thank you once again for choosing to stay with us and we look forward to welcoming you back for another outstanding stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful 9.5-star review following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok! We are thrilled to hear that you had such an amazing honeymoon stay with us and that you enjoyed our special room decorations, welcome drinks, and the warm hospitality from our team.It is also great to know that our airport transfer service provided a convenient and cost-effective option for your journey.To help you relive those special moments, we are delighted to share a few photos capturing your welcome drinks, honeymoon decorations on the bed, and amenity setup.It was a true pleasure to be part of such a special milestone in your lives. We wish you a lifetime of love and happiness, and we look forward to welcoming you back for many more anniversaries to come!Warmest regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear happyaaa,Thank you for taking the time to share such a detailed and honest review of your stay with us at Centara Watergate Pavilion Hotel Bangkok!We are thrilled to hear that you appreciated our prime city-center location in the vibrant Pratunam area, with convenient walking access to BTS Chidlom Station and the Airport Rail Link Ratchaprarop Station, as well as our friendly team members who made your stay pleasant.At the same time, we acknowledge your feedback regarding the bustling surroundings, room styling, and our fitness facilities. Please rest assured that we continuously look for ways to enhance our guests' comfort and experience. We hope to have the pleasure of welcoming you back for another convenient and comfortable stay in the heart of Bangkok!Once again, thank you for choosing to stay with us.Warm regards,Sanon Wilaiwongs General Manager

Response from Property: Dear Valued Guest,Thank you very much for your outstanding 10/10 review and for sharing your wonderful photos from your recent stay at Centara Watergate Pavilion Hotel Bangkok.We are delighted to hear that you enjoyed our strategic location, spacious and clean room, efficient check-in process, and the wide variety of breakfast selections. It is especially rewarding to know that these aspects contributed to a memorable and comfortable stay.We also appreciate your kind comments regarding our service and facilities. Your positive feedback serves as great encouragement to our team as we continually strive to provide exceptional hospitality experiences.At the same time, thank you for bringing to our attention the noise from the air conditioning unit when operating at a higher fan speed. We apologize for any inconvenience this may have caused and have shared your feedback with our Engineering team for review and improvement.Thank you once again for choosing to stay with us and for sharing your experience. We truly appreciate your valuable feedback and look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Centara Watergate Pavilion Hotel Bangkok.We are pleased to hear that you enjoyed our friendly service and found our location to be convenient for exploring Bangkok. Being situated in the heart of the city, with shopping malls, restaurants, local food options, massage services, sightseeing attractions, and transportation all within easy reach, is one of the features our guests appreciate most.We are delighted that our central location helped make your trip more enjoyable and allowed you to conveniently access many popular destinations without having to travel far.Thank you as well for your comments regarding our amenities and overall experience. Your feedback is valuable to us as we continuously strive to enhance our facilities and services.We sincerely appreciate your support and look forward to welcoming you back to for another enjoyable stay in the future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed review following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok and for posting your beautiful photo of the panoramic view from your room.We are delighted to hear that you had such a pleasant stay with us and that our friendly team helped make you feel welcomed throughout your visit. Your kind words about our associates are truly appreciated and will be shared with the entire team.We are also pleased to know that you enjoyed our breakfast offerings and looked forward to starting each day with us. While we note your comment regarding the breakfast selection, we are happy that the quality and taste of the food exceeded your expectations. It is equally rewarding to learn that our in-room dining service was one of the highlights of your stay.We are especially touched to hear that the birthday surprise made your celebration even more memorable. Creating special moments for our guests is always a pleasure, and we are delighted that this thoughtful gesture brought a smile to your face.Thank you as well for highlighting our convenient location near popular shopping destinations such as CentralWorld and Big C. We appreciate your understanding regarding the traffic conditions in the surrounding area due to ongoing construction works.Your wonderful feedback means a great deal to us. We are delighted that you enjoyed the warm hospitality, delicious dining experiences, and memorable city views during your stay. We look forward to welcoming you back for another enjoyable visit in the future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your review and for posting your wonderful photos, especially those showcasing your favorite breakfast dishes during your stay.We are delighted to hear that you and your family had an enjoyable experience with us. It is especially rewarding to know that our team was able to assist with your room setup by arranging the beds to better suit your family's needs. Your kind comments about our service are greatly appreciated and will be shared with our associates as encouragement for their continued dedication.We are also pleased that you enjoyed our breakfast offerings. Seeing guests capture and share their favorite dishes is always a pleasure, and we are glad our breakfast contributed positively to your stay.Thank you once again for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok. We look forward to welcoming you and your family back for another memorable stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Tiffy92,Thank you very much for your outstanding 10/10 review and for sharing your wonderful photos, especially the birthday bed decoration prepared for your special celebration.We are delighted to learn that you had a memorable stay with us and enjoyed our convenient location, comfortable accommodations, and easy access to Bangkok's shopping and dining destinations. It is also wonderful to know that our team’s friendly and attentive service contributed positively to your experience.We are especially pleased that the birthday decoration and the birthday cake arranged for your boss helped make the occasion even more special. Creating memorable moments for our guests is something we truly enjoy, and it is rewarding to hear that these thoughtful touches added to the happiness of your stay.Your kind words about our staff, room cleanliness, and overall hospitality mean a great deal to us and will be shared with the team. They will be delighted to know their efforts helped create such a positive and memorable experience for you and your group.Thank you once again for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok. We greatly appreciate your recommendation and look forward to welcoming you back for another wonderful stay and future celebrations.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Sofiassss,Thank you for taking the time to share your review of your stay with us at Centara Watergate Pavilion Hotel Bangkok! We are glad to hear that you enjoyed our convenient location with the wholesale clothing market downstairs, nearby affordable massages, delicious street BBQ at night, and our children's room stocked with toys and snacks. It is also wonderful to know that you and your family enjoyed our lunch buffet promotion featuring salmon, as well as the cleanliness and service provided during your visit.We also appreciate your helpful feedback regarding room details. We have noted your comments about the bunk bed dimensions and curtain setup, and we will look into how we can improve these aspects for the comfort of our guests. Additionally, we are very sorry to hear about your father's negative experience with the massage and pedicure inside the mall. Please note that while the mall shops are conveniently located in the same complex, they are independently operated, however, we will share your feedback with the relevant parties to encourage service quality improvements.Regarding your comment about a swimming pool, we completely understand that this is an important amenity. While adding a pool is not feasible at this stage due to structural constraints, we do have plans to include a swimming pool during our future expansion phase on the vacant land adjacent to the hotel.Thank you once again for staying with us. We hope to have the pleasure of welcoming you and your family back for an even better experience in the future!Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Chun Haier,Thank you very much for sharing your wonderful feedback and for giving us a perfect 10/10 rating.We are delighted to know that you had a fantastic stay at Centara Watergate Pavilion Bangkok and enjoyed our clean, modern, and comfortable rooms, as well as the warm hospitality provided by our team. It is also great to hear that our convenient location near Platinum Fashion Mall, CentralWorld, Big C, and various dining options helped make your shopping and sightseeing experiences more enjoyable.We truly appreciate your kind words about our well-maintained facilities and the peaceful atmosphere of our hotel despite being located in the vibrant Pratunam area. Your recognition means a lot to our team and encourages us to continue delivering excellent service to all our guests.Once again, thank you for choosing to stay with us and we look forward to welcoming you back for another memorable stay with us on your next visit to Bangkok.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear Mr. Stanley OYT,Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect 10/10 rating following your recent stay at Centara Watergate Pavilion Hotel Bangkok.We are delighted to know that you enjoyed your stay with us and were impressed with the cleanliness, tidiness, and brightness of your room. It is truly rewarding to hear that our hotel team provided you with excellent service and contributed to making your birthday celebration a memorable one. We are also grateful that you shared the lovely photos of our decorations at the lobby both at the ground floor and at level 9.Your kind words and appreciation mean a great deal to our team, and we are very happy to know that we have become one of your preferred choices when visiting Bangkok. We look forward to welcoming you back again and creating more special moments for you on your future stays with us.Thank you once again for choosing to stay with us, and we wish you many more wonderful celebrations ahead.Warm regards,Sanon WilaiwongsGeneral Manager

Response from Property: Dear NicholasSim,Thank you very much for taking the time to share your wonderful review and for awarding us an amazing 9.5/10 following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok.We are delighted to know that you enjoyed our convenient location in the heart of Pratunam, with easy access to the wholesale clothing market, CentralWorld, Big C, the Erawan Shrine, and the Airport Rail Link from Suvarnabhumi Airport. It is also wonderful to hear that our friendly team made a positive impression with their warm smiles and professional service throughout your stay.We are especially pleased that you enjoyed our daily buffet breakfast and found our hotel to be comfortable, clean, well-organized, and ideally located. Your recommendation means a great deal to us and serves as wonderful encouragement for our team to continue delivering memorable experiences to every guest.Thank you once again for your kind support. We look forward to welcoming you back on your next visit to Bangkok.Warm regards,Sanon WilaiwongsGeneral Manager