I've stayed here a few times, but this time it was quite unpleasant! The facilities are still good, and the rooms are spacious! So why only 2 stars for service? I arrived at the front desk at 4 PM to check in. The staff member fiddled with the computer for a long time without telling me why. When I asked, she explained that she was trying to find suitable rooms to put our two rooms on the same floor. We immediately told her that different floors were fine and we didn't mind! Then, the highlight: she asked if we could change one twin room to a king room. We said no! Then she said: 'There are no two twin rooms available right now?? You'll have to wait!!??' No rooms at 4 PM in the afternoon?? We immediately said that was unacceptable and we wanted to speak to a manager! At this point, the front desk duty manager, June, was standing nearby and showed no intention of resolving the issue! We waited another 5 minutes, and then they said the rooms were ready! I will never stay at this hotel again!! If your rooms aren't ready, you should show enough sincerity to make us wait. There was no sincerity at all, just telling us the rooms weren't ready??? What kind of service attitude gives you that audacity??? The room facilities are very old; one chair was completely worn out, and they still kept it in the room!! The swimming pool was open in the morning, but there wasn't a single staff member, and no towels either!!
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