Chatrium Grand Bangkok Reviews

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us with your family and for sharing such a wonderful review.It is lovely to know that our spacious and modern rooms, convenient location next to the shopping mall and close to the BTS and MRT, made your stay comfortable and easy. I am also very pleased that you found us to offer good value for money and enjoyed the wide variety of choices at breakfast.Thank you again for choosing Chatrium Grand Bangkok for your family trip to Thailand. We hope to have the pleasure of welcoming you and your family back again on your next visit to Bangkok.Warm regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful review and for posting so many beautiful photos from your stay at Chatrium Grand Bangkok.We are delighted to know that you and your family enjoyed your Family Room on the 27th floor, our breakfast selection including the dedicated halal corner, and the cleanliness of our swimming pool. It is also a pleasure to hear that our entrance team made you feel genuinely welcomed with their warm hospitality.We truly appreciate you highlighting our convenient location, with its many shopping and dining options nearby. Thank you once again for capturing and sharing your experience with other travellers.We look forward to welcoming you and your family back for another memorable stay.Remarkably Yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Khun FanFanchibaofan,Thank you so much for coming back to stay with us for the third time, and for sharing such a lovely review. It was especially wonderful to see the photos you shared; they captured some beautiful moments from your stay with us.I’m sorry that we had an issue with the toilet on your first night, but I’m very glad that our team was able to make things right for you the following day. Your kind words about our Front Office and Bell team truly made us smile, especially your mention of the little elephant. I’ll be sure to share this with the team, I’m sure the colleague who made it will be very happy to know you enjoyed it.Most of all, thank you for noticing the energy, warmth and genuine care of our colleagues. Knowing that you could feel how much heart they put into looking after our guests is something we are very proud of.Your “see you soon” has certainly been heard, and we will be looking forward to seeing you again on your next visit to Bangkok. Until then, take good care and thank you again for choosing to come back to us.Warmest regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Khun Angie,Thank you very much for coming back to stay with us for your second visit and for taking the time to share such a lovely review. It was also a pleasure to see the beautiful photos you shared, especially the pool and the food — they really captured some lovely moments from your stay.We are so pleased to know that you felt welcomed by our team and enjoyed the atmosphere, your room, and the garden surroundings. It is wonderful to hear that you are already looking forward to staying with us again.Thank you once again for choosing Chatrium Grand Bangkok and for your kind support. We will be very happy to welcome you back for your next stay.Warmest regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience and for posting such lovely photos of your stay.We are pleased to know you enjoyed our location, with easy access to the Siam shopping district and nearby public transport. It is also wonderful to hear that our team's service and the breakfast selection helped make your stay an enjoyable one.We appreciate your comment regarding the room rate. Prices may vary depending on the booking period and demand, but we hope the overall experience made your stay worthwhile.Thank you once again for choosing Chatrium Grand Bangkok. We look forward to welcoming you back on your next visit to Bangkok.Remarkably yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your lovely feedback with us.We are delighted to know that you were well taken care of by our Front Desk team and that your requests were handled promptly. I will also be happy to share your special recognition with the colleague who assisted with your car booking.It is also nice to hear that you and your child found the room spacious and comfortable, and that you particularly enjoyed the bedding.Thank you again for choosing Chatrium Grand Bangkok. We hope to welcome you and your family back again on your next visit to Bangkok.Warm regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Khun Youyoueva,Thank you very much for sharing such a thoughtful review.We are happy to know that you had a comfortable stay and enjoyed the spacious room, cleanliness, breakfast selection, and convenience of our buggy service to Siam Paragon. It is especially nice to hear that the friendliness and helpfulness of our team stood out during your stay.We are also glad that the pool became a favourite part of the day for your family. Thank you as well for your kind recommendation and for saying that you would choose to stay with us again.We look forward to welcoming you back to Chatrium Grand Bangkok on your next visit to Bangkok.Remarkably Yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your experience with us.We are pleased to know that you and your family enjoyed our location, the convenient shuttle service to Siam Paragon, the swimming pool, and the variety of breakfast choices.We also appreciate you pointing out the small inconsistencies with the room amenities during your stay. The toothbrush and towels should have been replenished properly each day, and we are sorry that this was missed on those occasions. Your comments will be shared with our Housekeeping team so we can pay closer attention to these details.Thank you again for staying with us. We hope to have the opportunity to welcome you and your family back to Chatrium Grand Bangkok for an even smoother stay next time.Warm regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you for always choosing to stay with us again and for sharing such lovely feedback.It is wonderful to know that you enjoyed the service from our team and had such a positive impression of our restaurant. Knowing that you chose to return for a second stay and are already thinking of visiting us again means a great deal to all of us.We truly appreciate your continued support and look forward to making your next stay just as enjoyable.Warm regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you for choosing Chatrium Grand Bangkok and for taking the time to share your experience, as well as your lovely photos.We are delighted that you and your friends enjoyed your stay with us. It is wonderful to know that you appreciated our breakfast, the pool area, and our complimentary shuttle service to Siam Paragon, which made exploring the city more convenient. We are also pleased that our team could assist with your luggage to ensure a smooth arrival.Thank you again for your kind feedback and for sharing your memorable moments with us. We look forward to welcoming you and your friends back for another enjoyable stay.Remarkably Yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Khun Tung's,Thank you very much for taking the time to share such detailed feedback with us.We are glad to know that you enjoyed our location, the frequent shuttle service, and the turndown service during your stay.At the same time, I am sorry that finding the Siam Paragon pick-up point was not straightforward, especially while travelling with luggage. Your comment is very helpful, and we will review how we can make the pick-up location clearer and easier for guests to find.I also appreciate you bringing the shower condition to our attention. The drainage area and silicone sealant should certainly have been in better condition, and we will share this with our Housekeeping and Engineering teams for follow-up.Thank you again for choosing Chatrium Grand Bangkok. We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing such a detailed review and for recommending Chatrium Grand Bangkok.We are very pleased to know that you found our location convenient for Siam Paragon and enjoyed the buggy service. It is also nice to hear that the room cleaning, complimentary fruit, turn-down treats, and assistance from our team with transportation all added positively to your stay.Thank you as well for sharing photos of the room, pool, and in-room amenities. We truly appreciate you taking the time to show other travellers more of your experience with us.We are glad you enjoyed the breakfast selection and the option to order additional dishes à la carte. We hope to have the pleasure of welcoming you back again on your next visit to Bangkok.Remarkably Yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Khun Penelope,Thank you for taking the time to share your experience with us.We are pleased to know that you enjoyed the hotel environment, breakfast, and swimming pool, and we are especially glad that our restaurant team was able to add a little joy to your birthday with a surprise cake.At the same time, we are very sorry that your final impression of the stay was affected by the concern regarding the additional charge at check-out and the follow-up afterwards. We fully understand how frustrating this must have been, particularly when the charge had not been clearly explained to you during check-in.Your comments regarding the communication of our child policy and the handling of the matter have been carefully noted and shared with the relevant teams for review. Clear communication is important, especially where additional charges may apply, and we regret that this aspect of your experience did not meet expectations.Thank you again for your balanced feedback. We sincerely appreciate your comments and hope we may have the opportunity to welcome you and your family back for a smoother and more enjoyable experience in the future.Remarkably Yours,Weeranart ChueawatthanakunFront Office Manager

Response from Property: Dear Valued Guest,Thank you for returning to stay with us and for sharing your feedback.We are sorry to learn that this visit did not leave you with the same impression as your stay two years ago, particularly in regard to the condition of the facilities and the level of service you experienced.We truly appreciate your comments, as feedback from a returning guest is especially valuable in helping us understand where the experience may have changed over time. Your observations will be shared with the relevant teams for further review.Thank you again for choosing Chatrium Grand Bangkok. We hope to have the opportunity to welcome you back and provide a stay that feels more in line with the experience you remember from us.Kind regards,Weeranart ChueawatthanakunFront Office Manager