Hotel SB Glow 4 Sup

Location: The hotel is conveniently located near key public transport options such as Glories Station, the metro, and bus stops, making travel easy. It's also close to the Glory Tower and Westfield shopping center, providing access to a variety of food and shopping options.(based on 14 reviews)

**English:** This hotel experience was extremely disappointing, especially regarding staff service and culture. The front desk staff were cold and unapproachable, showing no basic sense of customer service. They ignored guest needs, making you feel disrespected. Communication lacked patience, and they avoided responsibility when solving issues. The entire team appeared untrained and failed to embrace a guest-first service culture. Staying here felt like begging for service rather than being treated as a valued guest. Absolutely not recommended – this hotel is nothing but a major letdown. **Español:** La experiencia en este hotel fue extremadamente decepcionante, especialmente en lo que respecta al servicio y la cultura del personal. El personal de recepción fue frío y poco accesible, sin mostrar el más mínimo sentido de atención al cliente. Ignoraron las necesidades de los huéspedes, haciéndote sentir irrespetado. La comunicación carecía de paciencia, y evadían responsabilidades al resolver problemas. Todo el equipo parecía no estar capacitado y no adoptaban una cultura de servicio centrada en el cliente. Hospedarse aquí fue como rogar por atención en lugar de ser tratado como un huésped valioso. Absolutamente no recomendado: este hotel es una gran decepción.

The location is nice and just 5 minutes to walk to Metro station. The room is nice design and the bed is comfort. The breakfast is delicious and lots of choice. The reception is friedly and helpful. The roof swim pool beautiful and face the Gloria Tower.