Hyatt Regency Barcelona Tower

The location and environment are decent. However, the hotel management and service are terrible. They overcharged me and refused to refund or even respond. Contacting their headquarters was also useless. This place doesn't feel like an international brand at all.

The room was clean and tidy, and the location is great – not far from the airport by taxi, and also a short taxi ride to the city center. Breakfast was incredibly varied and plentiful. Overall, the hotel environment is very nice, and the surrounding area is quite quiet.

Close to the University of Barcelona, convenient for getting into the city. We drove and had a private parking space. It's near the airport, and you can even see it from here. Downstairs, there was a great World Cup atmosphere.

The facilities are extremely old, like a hotel from the early 2000s in China. The last time I saw such outdated decor was in a period drama. The hygiene was okay. The environment was also decent, but the curtains were broken. Service was really subpar. When we checked in, both front desk counters were occupied, and the staff were engrossed in lively conversations with the two pairs of guests, completely ignoring us. We waited for over ten minutes before they even started processing our check-in, and the process itself was incredibly slow. Around 11 PM, we checked into our room and found the curtains were broken. We called for a repair, but no one came for over an hour. We had to call again before someone finally arrived to fix it, but by then, it was nearly 1 AM. The front desk staff were indifferent and showed no apologies whatsoever, which was very disruptive to our rest. However, the repair person was quite nice. Furthermore, I checked out at 7 AM, and it's nearly 11 PM now, but my deposit still hasn't been refunded. If it's not refunded soon, I'll have to contact them via email. Their efficiency is truly low. I won't be staying here again, and I wouldn't recommend it to my fellow Chinese travelers. It's just too mediocre.