El Avenida Palace

Very nice hotel. The location is fantastic, right in the center of the city near Casa Ballot. The breakfast is superb. The staff are very friendly. The roof top has the city view.

Very satisfied with this hotel. The room was clean, the location is convenient with many restaurants nearby, and the service was excellent and impressive. Check-out at 12:00 noon is very considerate. The breakfast was also great. But, I was in the newly renovated room on the 8th floor did not have bathrobes or slippers. This is not acceptable for a 4-star+ hotel. Hope this can be improved.

NO AC!!! BEWARE! our family could not sleep at all the room was consistently between 26 and 28 degree celsius even it’s in January when outside is like 5 degrees, the hotel should have noted they have AC or ventilation problem so travelers can decide respectfully. What a pity as location and staff are amazing. Our one bedroom is also good size for a family of 3. They had technician checked and cleaned the filters, we opened windows in the bedroom and living room (no use) Room was still hot, they end up providing 2 not-too-strong fans and managed to add circulation to the rooms. Our toddler couldn’t fall asleep until 11pm and we couldn’t stop sweating. It was a very difficult and long night for us especially after a full day of walking and an early flight to catch next day. I want to emphasize the staff are amazing throughout, this is entirely the hotel’s facility problem. At check out another hotel guest came over and shared her room had no AC and circulation she could not sleep the whole night as well. Looking at google reviews it’s obvious this was not a “one off” incident apparently it’s been an ongoing issue dated even 5 yrs ago. We brought a baby monitor and you can see the temp on the little screen. If not because of this problem we will definitely return and recommend but unfortunately hotel failed to fix this ongoing issue nor did they notify guests beforehand.